could not complete your request because access violation occurred, unable to read loa

[CAU✝IONi✝MIGH✝ge✝LOUD]

Help please. When I installed pro tools 12 on my other computer to edit music, I get this error when try to open new install. My computer is top of the line and everything else works fine. Here is error. "Could not complete your request because access violation occurred, unable to read location 0x0000000000000000

[CAU✝IONi✝MIGH✝ge✝LOUD]

System Information report written at: 06/05/15 09:55:11
System Name: STAFFOFGOD-PC
[System Summary]

Item Value
OS Name Microsoft Windows 7 Ultimate
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name STAFFOFGOD-PC
System Manufacturer Gigabyte Technology Co., Ltd.
System Model Z87-DS3H
System Type x64-based PC
Processor Intel(R) Core(TM) i3-4340 CPU @ 3.60GHz, 3600 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. F2, 1/20/2014
SMBIOS Version 2.7
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.1.7601.17514"
User Name STAFFOFGOD-PC\STAFFOFGOD
Time Zone Pacific Daylight Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.9 GB
Available Physical Memory 13.2 GB
Total Virtual Memory 31.9 GB
Available Virtual Memory 28.8 GB
Page File Space 15.9 GB
Page File C:\pagefile.sys

[Hardware Resources]



[Conflicts/Sharing]

Resource Device
I/O Port 0x00000000-0x0000001F Direct memory access controller
I/O Port 0x00000000-0x0000001F PCI bus

Memory Address 0xF3100000-0xF31FFFFF Intel(R) 8 Series/C220 Series PCI Express Root Port #3 - 8C14
Memory Address 0xF3100000-0xF31FFFFF Realtek PCIe GBE Family Controller

I/O Port 0x000003C0-0x000003DF Intel(R) Xeon(R) processor E3-1200 v3/4th Gen Core processor PCI Express x16 Controller - 0C01
I/O Port 0x000003C0-0x000003DF NVIDIA GeForce GTX 760

I/O Port 0x00000065-0x0000006F Motherboard resources
I/O Port 0x00000065-0x0000006F Motherboard resources

I/O Port 0x00000070-0x00000077 System CMOS/real time clock
I/O Port 0x00000070-0x00000077 Motherboard resources

IRQ 11 Universal Serial Bus (USB) Controller
IRQ 11 Intel(R) 8 Series/C220 Series SMBus Controller - 8C22

Memory Address 0xE8000000-0xF30FFFFF Intel(R) Xeon(R) processor E3-1200 v3/4th Gen Core processor PCI Express x16 Controller - 0C01
Memory Address 0xE8000000-0xF30FFFFF NVIDIA GeForce GTX 760

I/O Port 0x000004D0-0x000004D1 Programmable interrupt controller
I/O Port 0x000004D0-0x000004D1 Motherboard resources

I/O Port 0x0000E000-0x0000EFFF Intel(R) Xeon(R) processor E3-1200 v3/4th Gen Core processor PCI Express x16 Controller - 0C01
I/O Port 0x0000E000-0x0000EFFF NVIDIA GeForce GTX 760

Memory Address 0xFF000000-0xFFFFFFFF Intel(R) 82802 Firmware Hub Device
Memory Address 0xFF000000-0xFFFFFFFF Motherboard resources

IRQ 16 Intel(R) Xeon(R) processor E3-1200 v3/4th Gen Core processor PCI Express x16 Controller - 0C01
IRQ 16 Intel(R) 8 Series/C220 Series USB EHCI #2 - 8C2D
IRQ 16 NVIDIA GeForce GTX 760
IRQ 16 Intel(R) 8 Series/C220 Series PCI Express Root Port #1 - 8C10

IRQ 19 Intel(R) 82801 PCI Bridge - 244E
IRQ 19 Intel(R) 82801 PCI Bridge - 244E
IRQ 19 Intel(R) 8 Series/C220 Series SATA AHCI Controller - 8C02

Memory Address 0xA0000-0xBFFFF Intel(R) Xeon(R) processor E3-1200 v3/4th Gen Core processor PCI Express x16 Controller - 0C01
Memory Address 0xA0000-0xBFFFF NVIDIA GeForce GTX 760
Memory Address 0xA0000-0xBFFFF PCI bus

I/O Port 0x000003B0-0x000003BB Intel(R) Xeon(R) processor E3-1200 v3/4th Gen Core processor PCI Express x16 Controller - 0C01
I/O Port 0x000003B0-0x000003BB NVIDIA GeForce GTX 760

I/O Port 0x00000080-0x00000080 Motherboard resources
I/O Port 0x00000080-0x00000080 Motherboard resources

I/O Port 0x0000FFFF-0x0000FFFF Motherboard resources
I/O Port 0x0000FFFF-0x0000FFFF Motherboard resources
I/O Port 0x0000FFFF-0x0000FFFF Motherboard resources

I/O Port 0x0000D000-0x0000DFFF Intel(R) 8 Series/C220 Series PCI Express Root Port #3 - 8C14
I/O Port 0x0000D000-0x0000DFFF Realtek PCIe GBE Family Controller


[DMA]

Resource Device Status
Channel 4 Direct memory access controller OK

[Forced Hardware]

Device PNP Device ID

[junkgear]

I would suggest contacting Avid support. For an issue like that, I think they could help you more than the forums.

[albee1952]

Tough to say from that system report. A regular Sandra report would be more readable For starters, i3 is not a supported cpu(AFAIK) and I don't see a separate recording drive.

[CAU✝IONi✝MIGH✝ge✝LOUD]

Got it working yea! Updated drivers and enabled some msconfig services. Hope you guys like our songs free. "Caution it might get loud" in sound cloud. Nice to meet everyone here. =)