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Old 07-21-2007, 10:39 AM
fergusongs fergusongs is offline
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Join Date: Jul 2007
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Default \"unable to locate Digidesign hardware\" message

Hi. I just got Pro Tools LE, installed the software, installed the 7.31cs3 updates, but each time I try to start the Pro Tools application, there is an error box that pops up saying:

"Unable to locate Digidesign hardware. Make sure your hardware is connected and turned on."

The MBox2 is plugged into the USB port on the computer, and the MBox2 is lighting up and being recognized by the machine. Can anyone help me get past this glitch? I have not been able to open the Pro Tools application since purchasing it because of this hang up.

My computer is an HP Pavilion dv9008nr Entertainment Notebook PC.

Thank you very much!
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Old 07-22-2007, 12:57 PM
albee1952 albee1952 is offline
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Default Re: \"unable to locate Digidesign hardware\" message

You may have done the install wrong so try this, disconnect the Mbox and go to Start>Contol Panel> Add/Remove Programs and uninstall protools completely. Restart the computer and attach the Mbox. When the "Found new hardware" box pops up, ignore it. Put the protools CD in and open it and click on the LE installer and run it. You might also try a different USB port. I see you are using a HP Pavilion dv9008nr Entertainment Notebook PC so I hope you are aware that Media Center Edition is not approved for PT.
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