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Old 01-30-2012, 07:30 AM
macrae11 macrae11 is offline
Join Date: Jun 2004
Location: New Brunswick, Canada
Posts: 19
Default Support Plan Query

Hello combined knowledge of the internet. I purchased the support plan at the end of December and I finally got around to upgrading, but when I logged into my account there was no info on my support plan. Same at ilok.com. What's the procedure for accessing your support plan?

Did my reseller screw up and not actually submit it? Haven't received any emails either.

Thanks for the help

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Old 01-30-2012, 07:36 AM
dropking dropking is offline
Join Date: Jun 2004
Location: GERMANY
Posts: 37
Default Re: Support Plan Query

same here!!!!!! I have checked account and ILOK today. No Email nothing! HELP PLEASE!
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Old 01-30-2012, 08:09 AM
nst7 nst7 is offline
Join Date: Oct 2008
Location: Cincinnati OH
Posts: 9,805
Default Re: Support Plan Query

If you bought it through a dealer, you should contact them. If you bought it on the Avid site, you should contact registration/activation support by phone (which is free).

What should normally happen with this is that you would have gotten a support code that is useable over and over during the time period you bought it for.

And if this included a free ugprade to HD10 (I'm assuming that's what you're talking about) then you would get an activation code that you would register on the site, and that would automatically start the process of getting your ilok license, and getting the installer for 10 in your download account.
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Old 01-30-2012, 08:24 AM
promixr promixr is offline
Join Date: Mar 2009
Location: New York
Posts: 859
Default Re: Support Plan Query

The Support Contract Number is not something that is deposited to your iLok.

You should have received an email from your reseller that has a 9 digit support contract number. If your reseller lost this, or if you lost it, AVID keeps track of it - it's a contract number associated with your iLok. You should contact your reseller to resend this to you.
Eddie Sullivan
Long Island Mac Tech
631 786 3924

Freelance Mac/Pro Tools tech for hire. Metro New York Area.
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