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Avid Thunderbolt 3 Expansion Chassis and inside Power connector Issue
I just purchased a Avid Thunderbolt 3 Expansion Chassis. It's the 1 slot Sonnet one. Also a new HDX card. The power connector with the HDX card does not connect into the Power Connection inside the Chassis. They seem to be both male. I would think a proper connector would come with the chassis? Has anyone had this issue or what connector was used to connect up the HDX Card??
I called support and they are all in Manila now and I have to wait for someone to call me back. Kinda frustrated at the moment.
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My System is: Mac Pro 3.2GHz 6 Core 32GB RAM 1- HDX 1 - Apogee Symphony Mk2 8x8 1 - HD 16x16 Interface MOTU MTP/AV ------------------------------ Second System Mac Pro 2013 3.5GHz 6-core Xeon E5-1650v2 32GB RAM 1 - HDX 1 - Avid Thunderbolt 3 Expansion Chassis 1 - HD 8X8 Interface MARVINBASS Digital Audio, LLC Ex PT Beta Tester Woodland Hills, CA. |
#2
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Re: Avid Thunderbolt 3 Expansion Chassis and inside Power connector Issue
Well Thank You for no one replying!!
I did end up calling Sonnet and with the help by Andy, I found out that the Power Cable is included with HDX Card!! Duh! It's in a packet labeled Part 9180-6000-00, ASY.CBL.POWER.MACPRO One of the connectors is a mini connecter which is attached to the Chassis' motherboard. WHY CAN"T THIS INFO BE INCLUDED IN THAT CHASSIS MANUAL I DON'T KNOW!! LAME! Also shame on you Avid Tech Support for never responding to my call!
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My System is: Mac Pro 3.2GHz 6 Core 32GB RAM 1- HDX 1 - Apogee Symphony Mk2 8x8 1 - HD 16x16 Interface MOTU MTP/AV ------------------------------ Second System Mac Pro 2013 3.5GHz 6-core Xeon E5-1650v2 32GB RAM 1 - HDX 1 - Avid Thunderbolt 3 Expansion Chassis 1 - HD 8X8 Interface MARVINBASS Digital Audio, LLC Ex PT Beta Tester Woodland Hills, CA. |
#3
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Re: Avid Thunderbolt 3 Expansion Chassis and inside Power connector Issue
Good info to know! Thank you for the update. I’m about to make the same purchase.
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#4
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Re: Avid Thunderbolt 3 Expansion Chassis and inside Power connector Issue
You’re welcome. FYI also the reg card was missing. Make sure you keep the box and have receipt available if you need to contact support to register it.
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My System is: Mac Pro 3.2GHz 6 Core 32GB RAM 1- HDX 1 - Apogee Symphony Mk2 8x8 1 - HD 16x16 Interface MOTU MTP/AV ------------------------------ Second System Mac Pro 2013 3.5GHz 6-core Xeon E5-1650v2 32GB RAM 1 - HDX 1 - Avid Thunderbolt 3 Expansion Chassis 1 - HD 8X8 Interface MARVINBASS Digital Audio, LLC Ex PT Beta Tester Woodland Hills, CA. |
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