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Old 08-26-2017, 02:45 PM
musicbsru musicbsru is offline
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Default Got free upgrade to PT Academic 12.2 but cannot use

Got free upgrade to PT Academic 12.2 but cannot use because it said I don't have license on my iLok, then when i went check on my ilok my license has been surrender. what should i do?



and

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Old 08-26-2017, 02:51 PM
musicbsru musicbsru is offline
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Default Re: Got free upgrade to PT Academic 12.2 but cannot use

don't know why
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Old 08-26-2017, 02:57 PM
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jacorien jacorien is offline
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Default Re: Got free upgrade to PT Academic 12.2 but cannot use

Click yes and your new license should be there

Sent from my SM-G935P using Tapatalk
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Old 08-26-2017, 03:38 PM
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jeffro jeffro is offline
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Default Re: Got free upgrade to PT Academic 12.2 but cannot use

Welcome to the community.

You have a Pro Tools 12 No Charge UG for Students in your Products Not Yet Downloaded

Click Activate Product and follow the prompts to deposit the updated license in your iLok account. You can then activate that license to your iLok (you'll surrender the old license) to run PT 12.2.
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Old 08-27-2017, 03:05 AM
musicbsru musicbsru is offline
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Default Re: Got free upgrade to PT Academic 12.2 but cannot use

Quote:
Originally Posted by jeffro View Post
Welcome to the community.

You have a Pro Tools 12 No Charge UG for Students in your Products Not Yet Downloaded

Click Activate Product and follow the prompts to deposit the updated license in your iLok account. You can then activate that license to your iLok (you'll surrender the old license) to run PT 12.2.

Thank you for helping me. Problem solve now
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  #6  
Old 10-07-2018, 11:51 AM
trurkowski trurkowski is offline
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Default Re: Got free upgrade to PT Academic 12.2 but cannot use

Hello, I am having the same problem, but nothing is showing up in my "Products Not Yet Downloaded" tab!
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Old 10-07-2018, 08:50 PM
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Default Re: Got free upgrade to PT Academic 12.2 but cannot use

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Originally Posted by trurkowski View Post
Hello, I am having the same problem, but nothing is showing up in my "Products Not Yet Downloaded" tab!
Welcome to the community. Started a support case to assist.
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