Upgrade Plan or Subscription is current but new license not deposited for 12.6/later

[biasrocks]

Received my license a few days ago, transferred over to my iLok, all is well.

Thank you.

Mark
Sharktankpro.com

[skyko]

I had a case open since Sep-29 and just got my license today.

[bobmueller3]

I have a protools perpetual license and have not yet received my 12.6 update registration. I am lock out of protools at the moment and need to reinstall 12.5. Can I get some help with this please?

[DigiTechSupt]

Originally Posted by Tom Mills

No License here and no temp either. This is costing me. Someone help!

One of our Licensing Rep has sent you an Email regarding your License. Please check your Email. Also, check your iLok License Manager for your License.

Thanks,
Tope

[DigiTechSupt]

Originally Posted by bobmueller3

I have a protools perpetual license and have not yet received my 12.6 update registration. I am lock out of protools at the moment and need to reinstall 12.5. Can I get some help with this please?

Hi bobmueller3,

Our Licensing rep has already responded on your case. Please check your Email. Thank you.
-Tope

[maltastudio]

Ok Here recieved it this morning.Everything working fine.
Thanks.
Peace

[ingilizanahtari]

Opened case 03052477, received a reply and a temporary license immediately on 10/05, but never activated it (because I can't update my system based on it). Received no reply to my case update on 10/23. Still waiting for the permanent license after 21 days.

[FritsFlits]

I also haven't received any new licenses yet nor a response to my case...

[Simon Johansson]

Originally Posted by FritsFlits

I also haven't received any new licenses yet nor a response to my case...

Same here. No license and no response.
Well...not all true, I did receive a temporary 30 day license but it fells unsafe using it...what if my own license won't be there when this one expires?
Then I will be in big trouble.

Have asked Avid when my license will be there but to that no response.
Guess I will remain on 12.5.2 until I have more info and my license.

[FritsFlits]

Originally Posted by Simon Johansson

Same here. No license and no response.
Well...not all true, I did receive a temporary 30 day license but it fells unsafe using it...what if my own license won't be there when this one expires?
Then I will be in big trouble.

Have asked Avid when my license will be there but to that no response.
Guess I will remain on 12.5.2 until I have more info and my license.

I lost my trust in Avid. As an HD owner I pay 428 euro a year for something that supposed to be "ExpertPlus Support" and they even won't respond to my case or your question. And we're not the only one.