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Getting AVID's attention
Is there any way to actually contact AVID to report bugs and problems?
It seems to me like there is no support without an AVID support code any more. I don't need assisted support, I just want to support problems I believe are bugs (like the wrong processing delay of the MDW EQ v5). I'm surely not buying ASC to report THEIR mistakes. Any ideas how to get AVID's attention? Thanks |
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Re: Getting AVID's attention
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#3
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Re: Getting AVID's attention
Re-post your thread with a more meaningful title, like: "MDW EQ v5 bug report"
__________________
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Re: Getting AVID's attention
Quote:
We do not expect anyone to pay to report a bug. We use a combination of DUC and IdeaScale to verify and report/track bugs. Please see Bug Reports text at http://protools.ideascale.com for directions. Thanks! |
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Re: Getting AVID's attention
Quote:
__________________
Scott Formerly Hobo Wan Kenobi Core 2 Specs Page ASUS P6T6 Revolution | i7 930 | 12GB OCZ DDR3 1600 7-7-7-20 | PTLE 10 | CPTK | 003 | Presonus D8 | 11Rack | Alesis AI3 | Presonus HP60 | Mercury + Studio Classics | Sound Toys | MasseyPack | Axiom61 | MAudio Keystation Pro 88 |
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Re: Getting AVID's attention
Quote:
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#7
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Re: Getting AVID's attention
the older the bug the harder it is to find do to the plate of spaghetti the code is now
if 11 is the full rewrite into moduler 64 bit code (that the rumor anyway): a) hopefully the bugs get squashed in the rewrite b) they will be easier to find and fix w/o braking something else
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... "Fly High Freeee click psst tic tic tic click Bird Yeah!" - dave911 Thank you, Craig |
#8
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Re: Getting AVID's attention
Quote:
__________________
Scott Formerly Hobo Wan Kenobi Core 2 Specs Page ASUS P6T6 Revolution | i7 930 | 12GB OCZ DDR3 1600 7-7-7-20 | PTLE 10 | CPTK | 003 | Presonus D8 | 11Rack | Alesis AI3 | Presonus HP60 | Mercury + Studio Classics | Sound Toys | MasseyPack | Axiom61 | MAudio Keystation Pro 88 |
#9
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Re: Getting AVID's attention
And new bugs
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#10
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Re: Getting AVID's attention
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Ideascale is great as a concept, but only if cultivated. I'd still recommend DUC users go there and first see if your problem is already there, and then vote yay or nay on what you want to see fixed. thanks!
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