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  #1  
Old 12-22-2020, 10:59 AM
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TVPostSound TVPostSound is offline
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Default Case in queue 18 days
Can someone at Avid tell me why my case has been unseen in the last 18 days??

Case #04072156

Thank you
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  #2  
Old 12-22-2020, 04:59 PM
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unkJE unkJE is offline
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Default Re: Case in queue 18 days
Recall reading here that someone else (who couldn’t get a reply) got help by posting to Avid Pro Tools Support on Twitter:

https://twitter.com/avidsupport?lang=en

Worth a try?
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  #3  
Old 12-23-2020, 05:36 AM
kateltecnico kateltecnico is offline
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Default Re: Case in queue 18 days
We need to be patient. In my Case I'm receiving a mail per week at the best. Good luck!

Enviado desde mi Mi A1 mediante Tapatalk
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  #4  
Old 12-23-2020, 12:36 PM
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Default Re: Case in queue 18 days
Patience is a wonderful thing... but 18 days is extreme. Sorry about this! Will escalate your case (and look into why it fell through the cracks).
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  #5  
Old 12-23-2020, 04:22 PM
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Default Re: Case in queue 18 days
I am experiencing the same issues here, and it has been about the same length of time if not longer
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  #6  
Old 01-15-2021, 10:52 AM
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Default Re: Case in queue 18 days
Just to update, my case was resolved the following day!
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