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Old 12-21-2020, 02:56 PM
MARVINBASS's Avatar
MARVINBASS MARVINBASS is offline
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Default Avid Thunderbolt 3 Expansion Chassis and inside Power connector Issue

I just purchased a Avid Thunderbolt 3 Expansion Chassis. It's the 1 slot Sonnet one. Also a new HDX card. The power connector with the HDX card does not connect into the Power Connection inside the Chassis. They seem to be both male. I would think a proper connector would come with the chassis? Has anyone had this issue or what connector was used to connect up the HDX Card??

I called support and they are all in Manila now and I have to wait for someone to call me back. Kinda frustrated at the moment.
__________________
My System is:
Mac Pro 2.8GHz Quad-Core Mid 2010 MC250LL/A
16GB RAM
1- HDX
1 - Apogee Symphony Mk1 8x8
MOTU MTP/AV
------------------------------
Second System
Mac Pro 2013 3.5GHz 6-core Xeon E5-1650v2
32GB RAM
1 - HDX
1 - Avid Thunderbolt 3 Expansion Chassis
1 - HD 16x16 Interface

MARVINBASS Digital Audio, LLC
Pro Tools and Mac Consulting
Woodland Hills, CA.
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  #2  
Old 12-22-2020, 02:17 PM
MARVINBASS's Avatar
MARVINBASS MARVINBASS is offline
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Default Re: Avid Thunderbolt 3 Expansion Chassis and inside Power connector Issue

Well Thank You for no one replying!!

I did end up calling Sonnet and with the help by Andy, I found out that the Power Cable is included with HDX Card!! Duh!
It's in a packet labeled Part 9180-6000-00, ASY.CBL.POWER.MACPRO
One of the connectors is a mini connecter which is attached to the Chassis' motherboard.
WHY CAN"T THIS INFO BE INCLUDED IN THAT CHASSIS MANUAL I DON'T KNOW!! LAME!
Also shame on you Avid Tech Support for never responding to my call!
__________________
My System is:
Mac Pro 2.8GHz Quad-Core Mid 2010 MC250LL/A
16GB RAM
1- HDX
1 - Apogee Symphony Mk1 8x8
MOTU MTP/AV
------------------------------
Second System
Mac Pro 2013 3.5GHz 6-core Xeon E5-1650v2
32GB RAM
1 - HDX
1 - Avid Thunderbolt 3 Expansion Chassis
1 - HD 16x16 Interface

MARVINBASS Digital Audio, LLC
Pro Tools and Mac Consulting
Woodland Hills, CA.
Reply With Quote
  #3  
Old 01-21-2021, 11:08 PM
nsureit nsureit is offline
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Default Re: Avid Thunderbolt 3 Expansion Chassis and inside Power connector Issue

Good info to know! Thank you for the update. I’m about to make the same purchase.
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  #4  
Old 01-22-2021, 12:16 AM
MARVINBASS's Avatar
MARVINBASS MARVINBASS is offline
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Join Date: Apr 2000
Location: Woodland Hills, CA. U.S.A.
Posts: 885
Default Re: Avid Thunderbolt 3 Expansion Chassis and inside Power connector Issue

Quote:
Originally Posted by nsureit View Post
Good info to know! Thank you for the update. I’m about to make the same purchase.
You’re welcome. FYI also the reg card was missing. Make sure you keep the box and have receipt available if you need to contact support to register it.
__________________
My System is:
Mac Pro 2.8GHz Quad-Core Mid 2010 MC250LL/A
16GB RAM
1- HDX
1 - Apogee Symphony Mk1 8x8
MOTU MTP/AV
------------------------------
Second System
Mac Pro 2013 3.5GHz 6-core Xeon E5-1650v2
32GB RAM
1 - HDX
1 - Avid Thunderbolt 3 Expansion Chassis
1 - HD 16x16 Interface

MARVINBASS Digital Audio, LLC
Pro Tools and Mac Consulting
Woodland Hills, CA.
Reply With Quote
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