Protools Uninstall/Reinstall issues

[ZachS]

So a few days ago Protools and all my other audio programs connected to my MBox2 would not open. I would double click them and nothing would happen.

After trying a bunch of different things I finally decided I need to uninstall PT. But it wouldnt uninstall from my add/remove programs in the control panel. So I downloaded the uninstall program from digidesign.

This seemed to work (the icon and program files were gone). Reason and FL Studio would now open since they were no longer connected to the MBox. However there was still a spot for PT in the add/remove programs in the control panel.

So I tried to reinstall PT from the Disk and it either just stops or pops up all sorts of errors.

I have had PT for over 2 years and never once had a problem. And I made no major changes to my computer in between the time that it worked and didnt work.

Someone please HELP!

Thanks

[ZachS]

35 views and 0 replies

[ZachS]

ok so I uninstalled from the setup file on the PT Disk. It seemed to go all the way through and uninstall everything with no problem. But now when I go back to install from the setup file it gives me this error...

"Digidesign Audio Drivers appear to be installed on this computer. The Protools driver versions are not compatible with installed Digidesign audio Drivers.

Please use the Add/Remove Programs control panel to uninstall the existing Digidesign Audio Drivers and restart this computer before installing Protools"


What drivers??? It should have uninstalled those drivers when I did the full uninstall. And there is nothing in my Add/remove programs that relates to Digidesign or PT...

Someone please help!!!

[ZachS]

SiSoftware Sandra

System
Model : Dell Inc. Dell DM061
Workgroup : MSHOME
Host Name : ********
User : **************

Processor
Model : Intel(R) Pentium(R) D CPU 3.20GHz
Speed : 3.2GHz
Cores per Processor : 2 Unit(s)
Threads per Core : 1 Unit(s)
Type : Dual-Core
Integrated Data Cache : 2x 16kB, Synchronous, Write-Thru, 8-way, 64 byte line size
L2 On-board Cache : 2x 2MB, ECC, Synchronous, ATC, 8-way, 64 byte line size, 2 lines per sector

System
Mainboard : Dell Inc. 0WG864
BIOS : Dell Inc. 2.3.2 (03/30/2007)
Bus(es) : X-Bus PCI PCIe IMB USB i2c/SMBus
Multi-Processor (MP) Support : No
Multi-Processor Advanced PIC (APIC) : Yes
Total Memory : 2GB

Chipset
Model : Dell P965/G965 Memory Controller Hub
Front Side Bus Speed : 4x 200MHz (800MHz)

Memory Module(s)
Memory Module : Qimonda 64T128020EU3SB2 1GB DIMM DDR2 PC2-5300U DDR2-666 (5-5-5-15 3-20-5-3)
Memory Module : Qimonda 64T128020EU3SB2 1GB DIMM DDR2 PC2-5300U DDR2-666 (5-5-5-15 3-20-5-3)

Video System
Adapter : 256MB ATI Radeon X1300PRO (PS3.0, VS3.0 594MHz, 256MB 396MHz, PCIe 1.00 x16)

Storage Devices
ST3160815AS (160GB, SATA300, 3.5", NCQ, 8MB Cache) : 149GB (C:)
WD 10EAVS External 1TB (USB) : 932GB (E:)
TSSTcorpDVD+-RW TS-H653A (ATAPI, DVD+-RW, CD-RW, 2MB Cache) : 2GB (D:)

Logical Storage Devices
Hard Disk (C:) : 146GB (NTFS) @ ST3160815AS (160GB, SATA300, 3.5", NCQ, 8MB Cache)
Pro Tools LE (D:) : 2GB (CDFS) @ TSSTcorpDVD+-RW TS-H653A (SATA300, DVD+-RW, CD-RW, NCQ, 8MB Cache)
My Book (E:) : 931GB (FAT32) @ WD 10EAVS External 1TB (USB)

Peripherals
LPC Hub Controller 1 : Intel 82801HH (ICH8DH) LPC Interface Controller
LPC Legacy Controller 1 : SMSC SCH5514D-NS
Audio Device : Dell 82801H (ICH8) HD Audio Controller
Serial Port(s) : 3
Disk Controller : Dell ICH8R (ICH8) SATA RAID Controller
USB Controller 1 : Dell 82801H (ICH8) USB UHCI #4
USB Controller 2 : Dell 82801H (ICH8) USB UHCI #5
USB Controller 3 : Dell 82801H (ICH8) USB2 EHCI #2
USB Controller 4 : Dell 82801H (ICH8) USB UHCI #1
USB Controller 5 : Dell 82801H (ICH8) USB UHCI #2
USB Controller 6 : Dell 82801H (ICH8) USB UHCI #3
USB Controller 7 : Dell 82801H (ICH8) USB2 EHCI #1
SMBus/i2c Controller 1 : Intel 801xx/63xx SMBus

Printers and Faxes
Fax : Microsoft Shared Fax Driver (200x200)
Printer : Adobe PDF Converter (4000x4000, Colour)

Network Services
Network Adapter : Intel(R) 82562V 10/100 Network Connection - Packet Scheduler Miniport (Ethernet, 100Mbps)

Power Management
Mains (AC) Line Status : On-Line

Operating System
Windows System : Microsoft Windows XP Home 5.01.2600 (Service Pack 3)
Platform Compliance : x86

[TOM@METRO]

What version of PT are you running? Have you installed separate ASIO or Wave drivers?

On a separate note, unless you are running an older version of PT, the My Book audio drive (assumed) should be formatted NTFS.
And regardless of version, run via firewire through an approved controller.

[DigiTechSupt]

You can try a number of alternate uninstall methods:

http://digidesign.custhelp.com/cgi-b...p?p_faqid=7683

http://www.digidesign.com/index.cfm?...1&itemid=23699

[Mous]

If you get the error... "Digidesign Audio Drivers appear to be installed on this computer. The Protools driver versions are not compatible with installed Digidesign audio Drivers. Please use the Add/Remove Programs control panel to uninstall the existing Digidesign Audio Drivers and restart this computer before installing Protools" ...

then you need to do...

A:
Open your Pro Tools DVD.
Open the map 'Drivers'.
Click on 'Digidriver.exe'
Choose 'uninstall'.

Restart your computer; your Digidisign box has to be pluged into the computer.


B:
After the restart... Don't pay attention to the pop-up massage on your screen from the 'wizard'.

Go to the ‘device manager’ of your computer (go to 'start' on your computer screen, then right click on 'my computer'…)

If you see…
- Digidesign midi driver
- Digidesign audio driver
… in the list of audio devices, then right click on them , go to ‘properties’ and choose ‘uninstall driver’.
If you don’t see them in the list, then just close the device manager.

Restart your computer and disconnect the Digidesign box.

C:
1) Open your Pro Tools LE DVD, and open the map 'Drivers'. In this map you see files with names like: 'dalwdm.inf' / dalwdm.sys / ...

Leave this map open for now.

2) Go to 'start' on your computer screen, and click on 'my computer' and then click on the 'C' hard drive icon, and then on the map 'Windows'.

Now click on the search button on the top of your screen (icon with a magnifying glass) and type in the search field: dalwdwm.inf
Press enter.

The search divice will find several places in windows where this file 'dalwdwm.inf' is still installed. Just click on the different search results and delete these dalwdwm.inf-files.

Now type the next filename in the search field: dalwdm.sys
Press enter.

Etc...

Conclusion: what you got to do is manually search all the files in the C:\WINDOWS map that are mentioned in the 'Drivers' map of you Pro Tools DVD and delete them from your harddrive. Once this is done, you can install Pro Tools (LE 7.3) again. The error message is gone.

But… one problem remains… at 100% the reinstall will stop at the display "Protools LE 7.3 is configuring your new software installation" ... and Pro Tools will not be reinstalled properly.

[Mous]

If the installation of pro tools software stops at 100% and doesn't go on anymore, then...

Go to your 'control panel', then to software, and remove with your add/remove tools 'Windows Media Player 11'.

The program will not be removed, but set back to its original version 'Windows Media Player 9'.

Restart your computer.

Now install pro tools (7.3; on a WXP computer) again; your installation will be completed this time.

[C-DreamZ]

So I uninstalled Protools an when I try to reinstall It I get this. F:\PROTOO~8\setup.exe Error performing inpage operation. Ive looked for left over digidesign/avid programs an I see none. Can someone help me figure this out please?