Can't install iLok license manager

[Buses]

My hard drive recently failed so I had to reinstall PT9. When I try to install the iLok license manager I get this message: "Error 1935.An error occurred during the installation of assembly component {844EFBA7-IC24-93B2-A01F-C8B3B9A1E18E}. HRESULT: 0x80073712." When I push "OK" the installation rolls back and then I get another message: "Error -1603 Fatal error during installation. Consult Windows Installer Help (Msi.chm) or MSDN for more information."

I've searched these errors but can't find any resolution to this. Anyone know what this is and how to fix it?

[Buses]

SiSoftware Sandra

ID
Host Name : Banner-PC
Workgroup : WORKGROUP

Computer
Model : MSI GE60 0NC/GE60 0ND
Serial Number : FFFF****
Chassis : MSI Notebook
Mainboard : MSI MS-16GA
Serial Number : BSS-012*******
BIOS : AMI (OEM) E16GAIMS.10F 12/18/2012
Intel vPro : 8.00.02.1410
Total Memory : 7.9GB DDR3 SO-DIMM

Processors
Processor : Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz (4C 8T 3.3GHz, 3.3GHz IMC, 4x 256kB L2, 6MB L3)
Socket/Slot : FC PGA988

Chipset
Memory Controller : MSI Core (Ivy Bridge) Mobile DRAM Controller 100MHz, 8GB DDR3 SO-DIMM 1.6GHz 64-bit, Integrated Graphics

Memory Module(s)
Memory Module : Nanya NT8GC64B8HB0NS-DI 8GB DDR3 SO-DIMM PC3-12800S DDR3-1600 (11-11-11-29 5-40-13-6)

Video System
Monitor/Panel : LGD Generic PnP Monitor (1920x1080, LP156WF1-TLF3, 22.3")
Video Adapter : Intel(R) HD Graphics 4000 (16 SM4.0 350MHz/1.15GHz, 64MB DDR3 1.6GHz 64-bit, Integrated Graphics)

Graphics Processor
OpenCL GP Processor : Intel(R) HD Graphics 4000 (16SP 16C 350MHz, 1.6GB DDR3 1.6GHz 64-bit, Integrated Graphics)
OpenCL GP Processor : NVIDIA GeForce GTX 660M (384SP 2C 1.67GHz, 2GB 5GHz 128-bit)
CUDA GP Processor : NVIDIA GeForce GTX 660M (384SP 2C 1.67GHz, 2GB 5GHz 128-bit)

Storage Devices
WDC WD7500BPKT-22PK4T0 (750.2GB, SATA300, 2.5", 7200rpm, 16MB Cache) : 699GB (C:)
TSSTcorp CDDVDW SN-208DB (SATA150, DVD+-RW, CD-RW, 1MB Cache) : N/A (D:)

Logical Storage Devices
System Reserved : 100MB (NTFS)
Hard Disk (C:) : 699GB (NTFS) @ WDC WD7500BPKT-22PK4T0 (750.2GB, SATA300, 2.5", 7200rpm, 16MB Cache)
Optical Drive (D:) : N/A @ TSSTcorp CDDVDW SN-208DB (SATA150, DVD+-RW, CD-RW, 1MB Cache)

Peripherals
LPC Hub Controller 1 : MSI Panther Point LPC Controller
Audio Device : MSI Panther Point High Definition Audio Controller
Audio Codec : Realtek Semi High Definition Audio
Disk Controller : MSI Panther Point Mobile 6 port SATA AHCI Controller
Disk Controller : MSI PCIE CardReader
USB Controller 1 : MSI Panther Point USB xHCI Host Controller
USB Controller 2 : MSI Panther Point USB Enhanced Host Controller #2
USB Controller 3 : MSI Panther Point USB Enhanced Host Controller #1
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Network Services
Network Adapter : Killer e2200 PCI-E Gigabit Ethernet Controller (NDIS 6.20) (Ethernet)
Wireless Adapter : Intel(R) Centrino(R) Wireless-N 135 (802.11g (ERP), AES-CCMP, 48Mbps)

Power Management
Battery No 1 : NEC PC-VP-BP77 48.84Wh/3.95Ah

Operating System
Windows System : Microsoft Windows 7 Home 6.01.7600
Platform Compliance : x64

Windows Experience Index
Current System : 5.1

[Darryl Ramm]

Originally Posted by Buses

My hard drive recently failed so I had to reinstall PT9. When I try to install the iLok license manager I get this message: "Error 1935.An error occurred during the installation of assembly component {844EFBA7-IC24-93B2-A01F-C8B3B9A1E18E}. HRESULT: 0x80073712." When I push "OK" the installation rolls back and then I get another message: "Error -1603 Fatal error during installation. Consult Windows Installer Help (Msi.chm) or MSDN for more information."

I've searched these errors but can't find any resolution to this. Anyone know what this is and how to fix it?

More info needed. Start at the "Help us Help You - READ THIS Before Posting!" link above on this page. Post a Sandra Report (and note what is installed on each disk partition shown). EDIT: Thanks for the Sandra report.

What exact version of Windows? What exactly happened to the hard drive?

If your hard drive containing Pro Tools failed causing you to reinstall that presumably that affected Windows as well. Did you reinstall Windows on that partition from install media or from backup? Did you replace the hard drive or repair it? Does it now scan error-free?

[Buses]

Originally Posted by Darryl Ramm

More info needed. Start at the "Help us Help You - READ THIS Before Posting!" link above on this page. Post a Sandra Report (and note what is installed on each disk partition shown). EDIT: Thanks for the Sandra report.

What exact version of Windows? What exactly happened to the hard drive?

If your hard drive containing Pro Tools failed causing you to reinstall that presumably that affected Windows as well. Did you reinstall Windows on that partition from install media or from backup? Did you replace the hard drive or repair it? Does it now scan error-free?

Thanks for the response.

I use Windows 7. I don't know exactly what happened to the old hard drive but I replaced it with a brand new one and reinstalled windows from the Windows 7 disc and moved all my data onto it (I had moved all my data off the old hard drive onto an external hard drive). I'm not sure what you mean by "Did you reinstall Windows on that partition from install media or from backup?" or "Does it now scan error-free?"

[Darryl Ramm]

So on a new hard drive you installed Windows 7 from the install Media, installed Pro Tools (what version?) and installed the latest iLok license manager (and got this error).

You scan for hard disk errors using Disk Properties>Tools>Error Checking on any disk icon. But if the drive is entirely new then this is unlikely to be the issue. I thought you may be using a sick drive that had bad blocks repaired from before.

Why are you running Windows 7 not Windows 7 SP1? I'd fix that at some point soon.

You are installing the latest/current License manager software? And the 64-bit (not 32-bit) version?

Uninstall the license manager, reboot, download a new copy if the current/latest 64-but installer and try again. If that does not work I'd reinstall Windows 7, install SP1. Then try to install the iLok license manager *before* any other software (except any other critically needed device drivers (e.g. display driver)) and very importantly before moving any of your data back onto the drive. And how exactly did you "move data back onto" you drive before? and are you sure none of that overwrote any Windows systems files?

Also look in the Windows Event Viewer just to see if your system is throwing out any other unusual looking errors.

These type of errors can happen from a corrupted registry, virus, corrupted disk, etc. So especially given its a new reinstall I'd be willing to scan the hard drive for errors to confirm its OK, and do a full Windows reinstall again being very careful at each step.

[Buses]

Okay I reinstalled Windows 7 and now everything seems to be working fine now (I found out I couldn't install other programs as well). Thanks for the help!