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  #1  
Old 04-09-2015, 10:29 AM
Gherkin44 Gherkin44 is offline
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Join Date: Apr 2015
Location: Derby
Posts: 1
Default Fast Track Solo-Hardware Not Connected

Hi all. I'm new to Pro tools and after hooking up my Fast Tack Solo via USB 2.0 it doesn't appear in Pro Tools, Windows Device Manager or the software itself, when I open the Fast Track configurator it says "Hardware Not Connected."

There are no helpful guides or things to explain what this could be, and the drivers are all correct.

System Specs:
SiSoftware Sandra

ID
Host Name : James-PC
Workgroup : WORKGROUP

Computer
Model : ASUS All Series ASUS MB
Serial Number : System Ser**********
Chassis : Desktop
Mainboard : ASUS Z87-K
Serial Number : 1306124********
BIOS : AMI (OEM) 0309 04/07/2013
Intel vPro : 9.00.01.1333
Total Memory : 8GB DIMM DDR3

Processors
Processor : Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz (4C 3.81GHz, 3.8GHz IMC, 4x 256kB L2, 6MB L3)
Socket/Slot : FC LGA1150

Chipset
Memory Controller : ASUS Core (Haswell) DRAM Controller 100MHz, 8GB DIMM DDR3 1.6GHz 64-bit

Memory Module(s)
Memory Module : Crucial BLS8G3D169DS316FE 8GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-24 4-39-12-6)

Video System
Monitor/Panel : LG W2246
(1920x1080, 21.5")
Monitor/Panel : LG 23MP65
(1920x1080, 23.1")
Video Adapter : AMD Radeon R9 200 Series (32CU 2048SP SM5.0 1.08GHz, 3GB DDR5 6.2GHz 384-bit, PCIe 3.00 x16)
Video Adapter : AMD Radeon R9 200 Series (32CU 2048SP SM5.0 1.08GHz, 3GB DDR5 6.2GHz 384-bit, PCIe 3.00 x16)

Graphics Processor
OpenCL GP Processor : AMD Radeon R9 200 Series (2048SP 32C 1.08GHz, 3GB DDR5 6.2GHz 384-bit)
Compute Shader Processor : AMD Radeon R9 200 Series (2048SP 32C 1.08GHz, 3GB DDR5 6.2GHz 384-bit)

Storage Devices
Samsung SSD 840 Series (250GB, SATA600, SSD, SED) : 233GB (C:)
Seagate ST500LM000-1EJ162 (500.1GB, SATA600, 2.5", 5400rpm) : 466GB (E:)

Logical Storage Devices
System Reserved : 100MB (NTFS, 4kB) @ Samsung SSD 840 Series (250GB, SATA600, SSD, SED)
Storage drive (E:) : 466GB (NTFS, 4kB) @ Seagate ST500LM000-1EJ162 (500.1GB, SATA600, 2.5", 5400rpm)
Hard Disk (C:) : 233GB (NTFS, 4kB) @ Samsung SSD 840 Series (250GB, SATA600, SSD, SED)

Peripherals
LPC Hub Controller 1 : ASUS Lynx Point LPC Controller
Audio Device : ASUS Lynx Point HD Audio Controller
Audio Codec : Realtek Semi High Definition Audio
Audio Codec : 32768 0000
Audio Device : Pine Technology Tahiti XT HDMI Audio [Radeon HD 7970 Series]
Audio Codec : ATI (AMD) HDMI Audio
Serial Port(s) : 1
Disk Controller : ASUS Lynx Point 6-Port SATA AHCI Controller
USB Controller 1 : ASUS Lynx Point USB xHCI Host Controller
USB Controller 2 : ASUS Lynx Point USB Enhanced Host Controller #2
USB Controller 3 : ASUS Lynx Point USB Enhanced Host Controller #1
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Printer : KODAK ESP C315 AiO XPS (600x600, USB, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Network Services
Network Adapter : Realtek PCIe GBE Family Controller (Ethernet)
Wireless Adapter : TP-LINK N600 Wireless Dual Band USB Adapter (802.11n (HT), AES-CCMP, 144Mbps)

Operating System
Windows System : Microsoft Windows 7 Home Media Center 6.01.7601 Service Pack 1
Platform Compliance : x64
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  #2  
Old 04-10-2015, 08:36 AM
JoelG's Avatar
JoelG JoelG is offline
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Join Date: Mar 2010
Location: Canada
Posts: 1,900
Default Re: Fast Track Solo-Hardware Not Connected

First, thank you for posting a full Sandra report!

Are you using the latest drivers: http://avid.force.com/pkb/articles/d...k-solo-drivers

Have you updated your chipset drivers: https://downloadcenter.intel.com/dow...pdate-Utility-

If that doesn't help, try another USB cable. If it still doesn't detect, do you have another computer you could test it on?

Joel
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