Turn feature off on Artist Control knob.

[VSOP Studios]

On our Artist control there are 4 knobs to the left and right of the touchscreen. We use these often with our plug-ins.

Unfortunately the top one on the left side has stopped working with the plug-ins in both Logic (9) and Pro Tools (10).

However, when launched in test mode, the turn feature is still being recognized by the unit.

Anyone got anything?

Thanks!

[TAPSpace]

Hey, just a few quick questions. Which EuControl software are you on? Is your surface firmware up to date? And lastly, you say that your plug-ins won't work on that knob, but will Auxes or EQ/DYN parameters work?

[VSOP Studios]

TAPSpace,

Thanks for the reply. Sorry for the odd wording of the subject..

We are on the most current version or Eucon and The firmware is up to date.

To be more specific - when spinning the knob on the top left side of the touch screen it no longer will control ANYTHING in ANY brand DAW. It responds to touch and click and when I move an send or plug-in parameter in the DAW the readout on the touchscreen for the knob moves appropriately.

Strangely when the unit is put into test mode and I spin that knob the readout moves and it seems to pass tests..

I have trashed prefs, removed user sets, and even run the clean Eucon sytem script and none have had any effect.

Any help would be great. I truly miss the days of being able to call Obedia for Eucon issues. Those guys knew the kit backward and forward.

[TAPSpace]

It seems to me like you've gone through all the right steps. Based off of this information I'm actually leaning towards it being a hardware issue and you might need to get in touch with Avid Support.

The only thing that is holding me back is that it registers the turn function in test mode. So maybe try a different ethernet cord? The other option is if you have a second computer available I would plug the Artist Control in to the second computer (also using another ethernet cord) and see if the knob functions there.

[VSOP Studios]

Ill try the ethernet cord. I never really thought about that as a possibility. I can try Hooking up to another computer tho this is a bit of a bigger thing to make happen.

These units are WAY out of warrantee whats the best way to contact Avid to begin to look at service if neither of the options work?

Thanks

[TAPSpace]

Hopefully its just the ethernet cord so you don't have to move anything around or ship it off.

But in the event that its not:

1) Hopefully DigiTechSupport will see this thread when they get back on Monday and be able to point you in the right direction.

2) In the mean time I found this webpage that might be able to help you out:

http://avid.force.com/pkb/articles/e...=0&subfilters=