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#1
11-26-2019, 12:21 AM
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Purchased support for 80USD and haven't received anything
Hello, I have just purchased a product (Order ID is 7405033) which should enable me to transfer my Pro Tools HD Native system (HD I/O, HD Native card and my licence for Pro Tools Ultimate to the new owner. I have made a payment for a support that is mentioned in the transfer form (costs 80USD)and received nothing. Could you tell me what have I purchased because I didn't receive any ASC code nore nothing which would enable me to transfer my Pro Tools HD Native system to the new user. I have already prepared filled transfer form, but don't know where to send it. I also opened a support case where there has been no answer in tha last 5 days. Why does it all this have to be so confusing with AVID?
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#2
11-27-2019, 02:40 PM
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Re: Purchased support for 80USD and haven't received anything
How can Avid take my money, send me no information through email about how can I use my purchased support, send me absolutely nothing apart from invoice and keep ignoring my support tickets?
I am seriously disappointed.
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#3
11-27-2019, 03:18 PM
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Re: Purchased support for 80USD and haven't received anything
I'l see if I can get an answer for you.
__________________
~ tom thomas Formerly hobotom Pro Tools Ultimate 2024 HDX Hybrid HD Omni and 192 I/Os Windows 10 Intel Hexcore i7 All Samsung Pro SSDs Ampex MM1200 2" 24 trk tape Outboard: UREI, Eventide, Lexicon, Yamaha, TC Electronics, Orban, ART, EchoAudio, Dolby, Hughes, API, Neve, Audio Arts, BBE, Aphex, Berringer, MOTU, dbx, Allison, etc. Plug-ins: Too many to talk about. www.metrostudios.com
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#4
11-27-2019, 05:17 PM
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Re: Purchased support for 80USD and haven't received anything
Your case has been escalated.
__________________
~ tom thomas Formerly hobotom Pro Tools Ultimate 2024 HDX Hybrid HD Omni and 192 I/Os Windows 10 Intel Hexcore i7 All Samsung Pro SSDs Ampex MM1200 2" 24 trk tape Outboard: UREI, Eventide, Lexicon, Yamaha, TC Electronics, Orban, ART, EchoAudio, Dolby, Hughes, API, Neve, Audio Arts, BBE, Aphex, Berringer, MOTU, dbx, Allison, etc. Plug-ins: Too many to talk about. www.metrostudios.com
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#6
11-28-2019, 09:45 AM
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Re: Purchased support for 80USD and haven't received anything
Your welcome. But do to the holiday here you might not hear anything till after this weekend.
__________________
~ tom thomas Formerly hobotom Pro Tools Ultimate 2024 HDX Hybrid HD Omni and 192 I/Os Windows 10 Intel Hexcore i7 All Samsung Pro SSDs Ampex MM1200 2" 24 trk tape Outboard: UREI, Eventide, Lexicon, Yamaha, TC Electronics, Orban, ART, EchoAudio, Dolby, Hughes, API, Neve, Audio Arts, BBE, Aphex, Berringer, MOTU, dbx, Allison, etc. Plug-ins: Too many to talk about. www.metrostudios.com
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