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#1
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Mbox Pro, Pro Tools 11, NO SOUND, Again!
Thank you for welcoming me to the forum. I have already searched the threads for an answer to my question and have not found one that works. I am really hoping I don't have to give Avid a call on Monday, so any help you all might provide would be greatly appreciated.
Software: Pro Tools 11 v.11.0.2 Hardware: Mbox Pro (Driver 1.1.9, Firmware 1.0.3) Processor: Core i7 x990 @ 3.47 GHz OS: Windows 7 Ultimate x64 RAM: 24 GB Problem: There is no sound coming out of the Mbox Pro head phone or monitor outputs (sound does not appear in the Mbox Pro software interface either; although the Windows Sound/Playback menu meter registers sound output from the device when an mp3 or the native "test sound" is played). Troubleshooting I have tried: 1. Flipping through the internal, S/PDIF, & World options in the setup menu of the Mbox Pro software user interface. 2. Various reboot/restart tactics, unplugging and replugging the firewire cable, etc. Disabling host control. Adjusting sample rates. Etc. Etc. I also have a 003 rack, which was installed and working before I attached the Mbox. I bought the Mbox for the 192/kHz sample rate because Pro Tools 11 only offers a 44.1 rate for the 003! I'm going to plug the old 003 back in for now, but if anyone has any ideas how I might fix this please let me know. It seems many others have been coming across this problem as well. I'll repost with the solution if it comes to me having to talk with Avid CS on Monday! Otherwise, I have not formatted the hard drive and tried reinstalling everything, should I try this? Maybe the fact that the 003 was installed previously is what is causing the problems? Thank You... |
#2
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Re: Mbox Pro, Pro Tools 11, NO SOUND, Again!
Welcome to the forum adorno. Do you have the Mbox Pro selected in the Playback Engine?
Quote:
Shane
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Pro Tools Power User Editing Give your plug-ins a facelift...and skin 'em! __________________ "Music should be performed by the musician, not by the engineer." Michael Wagener 25th July 2005, 02:59 PM __________________ Pro Tools|HD Native 9.0.1 | Pro Tools|HDX 10.2 | Studio One | REAPER 4.22 | HD OMNI | HoboMac Pro 2.26Ghz Quad-Core | W7 Ultimate 64-bit |
#3
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Re: Mbox Pro, Pro Tools 11, NO SOUND, Again!
Thank You Shan,
I have made certain the appropriate playback engine is selected. The 96 kHZ option works for both my 003 and my new Mbox Pro in Pro Tools 8. In Pro Tools 11, however, I can only get 44.1 on the 003 (with the most recent Avid drivers), and, of course, I can't get the Mbox Pro working at all. Maybe I should try uninstalling 8 and installing 11 without reformatting the hard drive? Last time I just installed 11 first. Lots of people have posted similar problems on these threads but there isn't really any clear answer yet. I'll have to play around with it some more. Like I said, the Mbox Pro works with Pro Tools 8 (and its native drivers), just not with 11 and driver 1.1.9. 192 kHz is, of course, overkill (and more-or-less unusable outside the DAW)... I just wanted all the options open so that I might "explore" that sampling level (would anything even be audibly different in my head phones or through my monitors?). Or for posterity's sake . Who knows, maybe someday in the future people will start listening to 192 kHz sampled music and so it will be good for us to have our masters in that format! Anyways... Thanks again for the help, I'll keep trying and I'll post again if I figure out what's wrong. |
#4
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Re: Mbox Pro, Pro Tools 11, NO SOUND, Again!
Do you have PT 8 and PT 11 both installed on the same system? If so, these won't operate as a co-install. It can only be one or the other. Co-install systems can only be PT 10 & 11.
I'd also recommend going through this and posting us a Sandra Report of your complete system so we can have a look. You'll also need to do the W7 optimizations, if not already done. This will also be essential reading at some point. Shane
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Pro Tools Power User Editing Give your plug-ins a facelift...and skin 'em! __________________ "Music should be performed by the musician, not by the engineer." Michael Wagener 25th July 2005, 02:59 PM __________________ Pro Tools|HD Native 9.0.1 | Pro Tools|HDX 10.2 | Studio One | REAPER 4.22 | HD OMNI | HoboMac Pro 2.26Ghz Quad-Core | W7 Ultimate 64-bit |
#5
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Re: Mbox Pro, Pro Tools 11, NO SOUND, Again!
Another troubleshooting step is to trash your prefs. You can do this easy enough using the Trasher utility app by guitardom. Also, make sure all your drivers for your computer are current and up to date.
Shane
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Pro Tools Power User Editing Give your plug-ins a facelift...and skin 'em! __________________ "Music should be performed by the musician, not by the engineer." Michael Wagener 25th July 2005, 02:59 PM __________________ Pro Tools|HD Native 9.0.1 | Pro Tools|HDX 10.2 | Studio One | REAPER 4.22 | HD OMNI | HoboMac Pro 2.26Ghz Quad-Core | W7 Ultimate 64-bit |
#6
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Re: Mbox Pro, Pro Tools 11, NO SOUND, Again!
I am having the same problem. Was working great up to an hour ago. Now Im not getting any sound either. The meters register but no sound. I have unplugged, rebooted and still nothing. I only have Pro Tools 11 and 10 installed.
Hoping it is not the hardware! |
#7
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Re: Mbox Pro, Pro Tools 11, NO SOUND, Again!
Can you guys check what you have under start-> control panel-> sound-> playback?
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#8
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Re: Mbox Pro, Pro Tools 11, NO SOUND, Again!
I am up to date on the driver front.
Windows 7 64 Bit PT 11.1.2 Loose sound right in the middle of the session. I found that changing the Play Engine H/W Buffer Size gets the audio back. Until it does it again. This is a bug for sure. Anyone found a work around. Or can AVID comment on a solution?
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Gigabyte EX58A-UD3R BIOS FH, Intel Core i7 CPU 980X, 24GB Mushkin Enhanced Blackline DDR3 1600Mhz PC3-12800, NVIDIA GeForce GTX 560, Windows 10 Pro 64 Bit, Pro Tools 12.7 |
#9
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Re: Mbox Pro, Pro Tools 11, NO SOUND, Again!
I guess this is typically what my playback and recording looks like when I do have sound with my Mbox Pro 3. I do have another thread on my issues so I don't mean to intrude but since there is a mod here I am sure it can be helpful to everyone. Does it look right? Don't know why its set as SPDIF.
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#10
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Re: Mbox Pro, Pro Tools 11, NO SOUND, Again!
Quote:
This post is for others still experiencing similar problems: Update MBox Pro Driver Windows version 1.1.10 - released Apr 30, 2014 Mac version 1.3.1– released Mar 24, 2014 http://avid.force.com/pkb/articles/d...ox-Pro-Drivers Set Default Device to enable On-board Sound, before starting Pro Tools (see Attachment below) PS: "Software: Pro Tools 11 v.11.0.2" - the latest version is: Pro Tools 11.2.1 PPS: Pro Tools 11 System Requirements http://avid.force.com/pkb/articles/c...m-Requirements Windows 8 standard and Pro editions are supported Windows 7 Home Premium, Professional, and Ultimate editions are supported (Service Pack 1 only) http://windows.microsoft.com/en-us/w...service-pack-1 PPPS: http://avid.force.com/pkb/articles/T...11#not_hearing Re. previous Post #9 from Cgbravo: You can change the Input to whatever you require - see "Recording in Pro Tools" Attachment below: Last edited by unkJE; 07-05-2021 at 01:50 AM. |
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