Fast Track Pro issue

[jmcinvale]

I've got an M-Audio Fast Track pro USB audio interface running on a Dell Inspiron 1521 with Windows 10 home 64 bit.

When I bought it used it didn't come with the power supply so it is powered by the USB.

Every so often maybe 2-3 times a minute the audio cuts out then it will come back in a few seconds.

Any idea what the issue is?

[albee1952]

Guessing here, but I would check to see that Power Management is disabled on all USB ports(aka "USB Root Hub" in Device manager). If that doesn't help, post specs on the computer(as described in the Help Us Help You link near the top of this page). Ultimately, I think a better interface is in your future(just my opinion, but there's nothing "pro" about M-Audio interfaces)

[jmcinvale]

Suspect it is just the computer or maybe the USB ports cannot supply enough power all the time.

Now on a Windows 10 PC I did use the card on every time I booted it up I'd have to unplug the card and plug it back in for it to work right.

I do intend to try it with a power adapter just to see if that clears up the issue first.

Doesn't matter much about the pro aspect so long as the audio from it sounds good.

[albee1952]

Disabling the Power Management feature is a standard Pro Tools system tweak so start there.

[jmcinvale]

That's something I do as standard when I set up the power plan for a computer to high performance.

USB is set so that selective suspend is disabled.

Thing is the power light never goes out until I shut down the computer

[albee1952]

Some computers have some USB ports that still have power when the computer if off. I believe this is done in case you wish to charge something on a USB port(like an iPhone).