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  #1  
Old 03-14-2014, 11:57 PM
gone2lake's Avatar
gone2lake gone2lake is offline
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Join Date: Nov 2013
Location: Mount Sterling KY USA
Posts: 7
Default Pro Tools 11.1.2 lags out on EVERY command

I'm so sorry I forgot to post Sandra report before Moderator posted my original thread. My fault!

I did a fresh install of Windows 7 x64 after buying 2 Samsung EVO Pro SSD's. I installed 11.1.2 PT and every time I click on ANYTHING it takes like 2 to 3 minutes for PT to respond. I use a 256GB SSD for primary drive and a 128GB SSD for Pro Tools sessions.

I click on Setup, it lags for 2 to 3 minutes, I click on Audiosuite, it lags 2 to 3 minutes, I click on Save or EXIT or ANYTHING and it freezes for 2 to 3 minutes.

I deleted PREFS and did suggested Windows optimizations and deleted all registry instances of Avid as well as Appdata....
Reinstalled PT 11.1.2 3 times... same result. It takes forever to do ANYTHING.

I do have an AMD video card installed.




SiSoftware Sandra7

ID
Host Name : Stephen-PC
Workgroup : WORKGROUP

Computer
Model : GigaByte GA-870A-UD3
Chassis : GigaByte Desktop
Mainboard : GigaByte GA-870A-UD3
BIOS : Award (OEM) F2 06/07/2010
Total Memory : 8GB DIMM DDR3

Processors
Processor : AMD Phenom(tm) II X6 1090T Processor (6C 3.21GHz/3.62GHz, 2GHz IMC, 6x 512kB L2, 6x 6MB L3)
Socket/Slot : AM2r2/AM3

Chipset
Memory Controller : ATI (AMD) RX790 GFX Single Slot 2x 2GHz (4GHz)
Memory Controller : AMD F10 Athlon 64/Opteron/Sempron HT Hub 2x 2GHz (4GHz), 2x 4GB DIMM DDR3 1.07GHz 128-bit

Memory Module(s)
Memory Module : Corsair CM3X2G1600C9D6 2GB DIMM DDR3 PC3-12800U DDR3-1600 (7-7-7-20 4-27-8-4)
Memory Module : Corsair CM3X2G1600C9D6 2GB DIMM DDR3 PC3-12800U DDR3-1600 (7-7-7-20 4-27-8-4)
Memory Module : Corsair CM3X2G1600C9D6 2GB DIMM DDR3 PC3-12800U DDR3-1600 (7-7-7-20 4-27-8-4)
Memory Module : Corsair CM3X2G1600C9D6 2GB DIMM DDR3 PC3-12800U DDR3-1600 (7-7-7-20 4-27-8-4)

Video System
Monitor/Panel : Samsung SyncMaster
(1920x1080, 21.7")
Video Adapter : AMD Radeon HD 7900 Series (32CU 2048SP SM5.0 1GHz, 3GB DDR5 6GHz 384-bit, PCIe 3.00 x16)

Graphics Processor
OpenCL GP Processor : AMD Radeon HD 7900 Series (2048SP 32C 1GHz, 3GB DDR5 6GHz 384-bit)
Compute Shader Processor : AMD Radeon HD 7900 Series (2048SP 32C 1GHz, 3GB DDR5 6GHz 384-bit)

Storage Devices
Samsung SSD 840 PRO Series (256GB, SATA600, SSD) : 238GB (C:)
Samsung SSD 840 PRO Series (128GB, SATA600, SSD) : 119GB (D:)
WDC WD10JMVW-11AJGS0 (1TB, USB3/SATA300, 5400rpm, 8MB Cache) : 931GB (O:)
WDC WD5000AADS-11M2B2 (499.4GB, USB2/SATA300, 3.5", 32MB Cache) : 465GB (N:)
Generic USB SD Reader (USB2) : N/A (I:)
Generic USB CF Reader (USB2) : N/A (J:)
Generic USB SM Reader (USB2) : N/A (L:)
Generic USB MS Reader (USB2) : N/A (K:)
Optiarc DVD RW AD-7260S (SATA150, DVD+-RW, CD-RW, 2MB Cache) : N/A (F:)
IDE-DVD DROM6216 (ATAPI, DVD+-R, CD-R, 512kB Cache) : N/A (E:)
WD Virtual CD 1110 (700.4MB, USB2) : 668MB (G:)

Logical Storage Devices
256SSD (C:) : 238GB (NTFS) @ Samsung SSD 840 PRO Series (256GB, SATA600, SSD)
System Reserved : 100MB (NTFS)
My Passport (O:) : 931GB (NTFS) @ WDC WD10JMVW-11AJGS0 (1TB, USB3/SATA300, 5400rpm, 8MB Cache)
WD My Book (N:) : 465GB (NTFS) @ WDC WD5000AADS-11M2B2 (499.4GB, USB2/SATA300, 3.5", 32MB Cache)
128SSD (D:) : 119GB (NTFS) @ Samsung SSD 840 PRO Series (128GB, SATA600, SSD)
Removable Drive (I:) : N/A @ Generic USB SD Reader (USB2)
Removable Drive (J:) : N/A @ Generic USB CF Reader (USB2)
Removable Drive (L:) : N/A @ Generic USB SM Reader (USB2)
Removable Drive (K:) : N/A @ Generic USB MS Reader (USB2)
Optical Drive (F:) : N/A @ Optiarc DVD RW AD-7260S (SATA150, DVD+-RW, CD-RW, 2MB Cache)
Optical Drive (E:) : N/A @ IDE-DVD DROM6216 (ATAPI, DVD+-R, CD-R, 512kB Cache)
WD SmartWare (G:) : 443MB (UDF) @ WD Virtual CD 1110 (700.4MB, USB2)

Peripherals
LPC Hub Controller 1 : ATI (AMD) IXP SB600/700/800 SMBUS Controller
LPC Hub Controller 2 : ATI (AMD) SB700/800 LPC host controller
LPC Legacy Controller 1 : ITE IT8720F
Audio Device : HIS (Hightech Information Systems) Tahiti XT HDMI Audio [Radeon HD 7970 Series]
Audio Codec : ATI (AMD) HDMI Audio
Audio Device : Creative Labs Creative X-Fi Audio Processor
Serial Port(s) : 1
Parallel Port(s) : 1
Disk Controller : Gigabyte SB700/800 SATA Controller [AHCI mode]
Disk Controller : Gigabyte SB700/800 IDE
Disk Controller : Gigabyte JMB36X PCIE-to-SATAII/IDE RAID Controller
Disk Controller : Gigabyte JMB36X PCIE-to-SATAII/IDE RAID Controller
USB Controller 1 : Gigabyte SB700/800 USB OHCI0 Controller
USB Controller 2 : Gigabyte SB700/800 USB EHCI Controller
USB Controller 3 : Gigabyte SB700/800 USB OHCI0 Controller
USB Controller 4 : Gigabyte SB700/800 USB EHCI Controller
USB Controller 5 : Gigabyte SB700/800 USB OHCI2 Controller
USB Controller 6 : Gigabyte SB700/800 USB OHCI0 Controller
USB Controller 7 : Gigabyte SB700/800 USB EHCI Controller
USB Controller 8 : Gigabyte Renesas Electronics USB 3.0 Host Controller
FireWire/1394 Controller 1 : Gigabyte TSB43AB23 1394a-2000 OHCI PHY/link-layer Controller
SMBus/i2c Controller 1 : ATI SB800 SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)
Printer : Adobe PDF Converter (4000x4000, Colour)

Peripherals

Network Services
Network Adapter : Realtek PCIe GBE Family Controller (Ethernet, 100Mbps)

Operating System
Windows System : Microsoft Windows 7 Ultimate 6.01.7601 (Service Pack 1)
Platform Compliance : x64

Windows Experience Index
Current System : 7.5
__________________
Pro Tools 11.3.1
Win 7 Ultimate 6.01.7601 (Service Pack 1) 64x
ASUS Z87-DELUXE/QUAD
BIOS : AMI (OEM) 1602 10/29/2013
16GB Corsair 4GBx4 PC3-14900U DDR3-1866
i7-4770K CPU @ 3.50GHz (4C 8T 4.5GHz O/C)
Corsair H75 Liquid Cooling
Velociraptor 1TB 10000rpm: (C:) System Drive
Velociraptor 250GB 10000rpm: (D:) Session Drive
NVIDIA GeForce GT 640 2GB Fanless/Silent
ASUS VS247 (1920x1080, 23.4")
Axiom 61 via MIDI to Mbox 3
Maudio Monitors
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  #2  
Old 03-15-2014, 07:24 AM
surstromming surstromming is offline
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Join Date: Mar 2010
Location: Sweden, Stockholm
Posts: 78
Default Re: Pro Tools 11.1.2 lags out on EVERY command

Hi,

I'm not sure if this will help, it doesn't sound exactly like it is the same issue.
But it is worth a try:
http://duc.avid.com/showpost.php?p=2137835&postcount=11

Regards,
Markus
__________________
Windows 10
Intel core i7 4790k, 16Gb ram
MacBook Pro Retina 13" late 2013 OSX 10.12
Intel Core i5 2,4 GHz 8GB
Pro Tools 2018.4
Eleven Rack + Expansion pack
RME Fireface UCX
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  #3  
Old 03-15-2014, 07:59 AM
albee1952 albee1952 is offline
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Join Date: May 2004
Location: nashville
Posts: 34,899
Default Re: Pro Tools 11.1.2 lags out on EVERY command

I hope I am wrong, but a few details concern me.
#1-the Passport drive is 5400 rpm and too slow for any Pro Tools use
#2-the WD MyBook may also be a slow drive(or a "green" drive)
disconnect these drives and retest

#3-AMD. While AMD rocked our world back in the LE days, they have fallen behind some and I worry that AMD may just be a bad choice for Pro Tools these days. You should also review all the system tweaks to make sure you covered those
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  #4  
Old 03-15-2014, 01:05 PM
gone2lake's Avatar
gone2lake gone2lake is offline
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Join Date: Nov 2013
Location: Mount Sterling KY USA
Posts: 7
Default Re: Pro Tools 11.1.2 lags out on EVERY command

Thanks for the responses.
I use my primary SSD drive for Pro Tools program and plugins, I save sessions to the 2nd SSD.
I don't use the USB External drives for pro tools at all. They are just connected to the pc and contain hundreds of movies AND ITunes library.
Should I not have them connected while using Pro Tools?

I have done the windows optimizations and disabled the floppy drive in BIOS even though I don't have one!

I question the use of the AMD VIDEO CARD. I have no interest in video via Pro Tools, just music, but I read that only nVidia video is supported. The AMD CPU runs fine.

I own a MacBook Air, 2013, non retina, 128GB SSD, and I wonder if I should just forget windows. With only one SSD drive in the Mac, what should be used for a second hard drive? I have a USB 3 external drive I could use with the Mac but I've read that it's a bad idea.
__________________
Pro Tools 11.3.1
Win 7 Ultimate 6.01.7601 (Service Pack 1) 64x
ASUS Z87-DELUXE/QUAD
BIOS : AMI (OEM) 1602 10/29/2013
16GB Corsair 4GBx4 PC3-14900U DDR3-1866
i7-4770K CPU @ 3.50GHz (4C 8T 4.5GHz O/C)
Corsair H75 Liquid Cooling
Velociraptor 1TB 10000rpm: (C:) System Drive
Velociraptor 250GB 10000rpm: (D:) Session Drive
NVIDIA GeForce GT 640 2GB Fanless/Silent
ASUS VS247 (1920x1080, 23.4")
Axiom 61 via MIDI to Mbox 3
Maudio Monitors
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  #5  
Old 03-15-2014, 09:30 PM
gone2lake's Avatar
gone2lake gone2lake is offline
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Join Date: Nov 2013
Location: Mount Sterling KY USA
Posts: 7
Default Re: Pro Tools 11.1.2 lags out on EVERY command

Ok, I disconnected all external USB drives. I had already disabled floppy in BIOS.

I can start PT 11 and add a click track, then add an instrument track, I usually put Xpand2 in first and play around with an instrument.

What happens now is I can play around with the midi controller and then periodically PT stops responding. I can keep on playing the instrument that's currently selected but PT is frozen up. The audio meters onscreen are in a 'frozen' position and no longer register the output from the keyboard.

Ctrl-Alt-Del into Task Manager and PT shows as NOT RESPONDING. It never recovers and I have to power off with the power button on the pc case.

Until I am ready to record actual audio I've been using the Creative ASIO for midi stuff. I don't hook up the Mbox until I'm ready for guitars.

Any ideas?
__________________
Pro Tools 11.3.1
Win 7 Ultimate 6.01.7601 (Service Pack 1) 64x
ASUS Z87-DELUXE/QUAD
BIOS : AMI (OEM) 1602 10/29/2013
16GB Corsair 4GBx4 PC3-14900U DDR3-1866
i7-4770K CPU @ 3.50GHz (4C 8T 4.5GHz O/C)
Corsair H75 Liquid Cooling
Velociraptor 1TB 10000rpm: (C:) System Drive
Velociraptor 250GB 10000rpm: (D:) Session Drive
NVIDIA GeForce GT 640 2GB Fanless/Silent
ASUS VS247 (1920x1080, 23.4")
Axiom 61 via MIDI to Mbox 3
Maudio Monitors
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  #6  
Old 03-15-2014, 11:49 PM
gone2lake's Avatar
gone2lake gone2lake is offline
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Join Date: Nov 2013
Location: Mount Sterling KY USA
Posts: 7
Default Re: Pro Tools 11.1.2 lags out on EVERY command

I may have found the problem.

I had my Axiom 61 (old, NOT the Oxygen model) plugged into a front panel USB port. I switched it to a port on the back of the motherboard and have been playing with Pro Tools for over an hour with no lag/crashing.

Nobody ever told me to use 'mobo' ports for connections. Perhaps this is my solution.

Thanks to those who did try I appreciate your efforts. Nothing is worse than a great software that's not working for you.
__________________
Pro Tools 11.3.1
Win 7 Ultimate 6.01.7601 (Service Pack 1) 64x
ASUS Z87-DELUXE/QUAD
BIOS : AMI (OEM) 1602 10/29/2013
16GB Corsair 4GBx4 PC3-14900U DDR3-1866
i7-4770K CPU @ 3.50GHz (4C 8T 4.5GHz O/C)
Corsair H75 Liquid Cooling
Velociraptor 1TB 10000rpm: (C:) System Drive
Velociraptor 250GB 10000rpm: (D:) Session Drive
NVIDIA GeForce GT 640 2GB Fanless/Silent
ASUS VS247 (1920x1080, 23.4")
Axiom 61 via MIDI to Mbox 3
Maudio Monitors
Reply With Quote
  #7  
Old 03-17-2014, 01:31 PM
albee1952 albee1952 is offline
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Join Date: May 2004
Location: nashville
Posts: 34,899
Default Re: Pro Tools 11.1.2 lags out on EVERY command

Fingers crossed that you solved it. Anything that uses bus power via USB is a possible culprit and troubleshooting can be a frustrating thing(and you didn't mention that hardware at the top). As for me, certain commands take a while in 11, but are instant in 10.3.8. The worst offenders are changing playback buffer, and setting clock source(I run an external word clock master).
__________________
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BTW, my name is Dave, but most people call me.........................Dave
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  #8  
Old 03-18-2014, 11:56 AM
mesaone mesaone is offline
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Default Re: Pro Tools 11.1.2 lags out on EVERY command

Quote:
Originally Posted by gone2lake View Post
Nobody ever told me to use 'mobo' ports for connections. Perhaps this is my solution.
USB ports on your case are connected to the motherboard's USB headers. They shouldn't cause an issue. In this case it appears they have, but they shouldn't.

Maybe check the connections inside the case, make sure things are seated to the USB headers. Looks like your board has two, labeled F_USB1 and F_USB2. I don't know if this means USB 1.1 and USB 2.0, or whether it just means USB 2.0 header 1 and USB 2.0 header 2. It seems to indicate that both are indeed USB 2.0, but I didn't bother cracking open the manual.
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