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#1
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Wow - can’t pay for upgrade, can’t get help.
See attached photo - spinning wheel on Payment section, 1st in the Queue to get help, but that’s spinning too... totally blocked from upgrading.
Is this how PT 12 works? |
#2
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Re: Wow - can’t pay for upgrade, can’t get help.
Quote:
Tried a different browser? or empty cach of your browser and try again. chris
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PT MAC Troubleshooting... http://duc.avid.com/showthread.php?t=54888 Producer, Engineer, UKmastering Mixing & Mastering Blinders_Columbia top 40 UK album charts Slow Readers Club Joy Of The Return #9 UK album charts www.ukmastering.com PT10.3.10 Mountain Lion HD6 accel Magma PE6R4 D Command 32 MacPro 12 Core 3.46ghz UAD-2 Octo x2. Manley Vari-Mu, Manley Massive Passive, SSL VHD, ADL600, Grove Tubes ViPre, Tube-Tech CL-1B. Hafler TRM active monitoring. |
#3
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Re: Wow - can’t pay for upgrade, can’t get help.
Yup. Chrome did it.
It's done. I own PT12. |
#4
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Re: Wow - can’t pay for upgrade, can’t get help.
tBoy, Customer Service sucks, A recent purchase of PT 12 from a person, was a hassle all the way trying to get all transfered over to me, I've never had these kinds of problems, 2-3 days of working on this crap, emailing back & forth over & over...oh yea, that cost me $39.00 just to talk to them!!! then to top it all off
I was a few days late trying to get a update plan renewed payed Sweetwater for the upgrade & of course it would not take the code to do the upgrade. well I get a person on the phone that I can barely understand and he says sorry you late that will be 3 times more money to get the update plan. look like Avid would treat a new customer lots better than that!!!! oh well the least amount of dealing with Avid the better!!😡😡😡😡 |
#5
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Re: Wow - can’t pay for upgrade, can’t get help.
As you paid Sweetwater you should complain to them first and get them to sort it out.
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Dell Precision 490 Workstation, dual 4 core 5355 Xeon, 16gb Samsung DDR2 ECC Ram - Windows 7 Ultimate - Nvidia GTX 650 - 3 x Internal WD Blacks - PT 2018.3 - Digi 002R - Original Mackie HUI - 3 screens - JBL Monitoring. Dell XPS 8700 i7-4790 - 24gb RAM - Windows 10 - Nvidia GTX 1060 6GB with Studio driver 546.01 - 2 x Internal Samsung 860 EVO SSDs, and MSATA card - Davinci Resolve Studio 18.6.4 - 3 screens - Blackmagic Speed Editor - MK1 Presonus Faderport - Canon C100 mk2 - Atomos Ninja 2 - Zoom H2n |
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