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Old 02-10-2019, 02:23 PM
KenSluiter KenSluiter is offline
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Default Where to get a receipt for my annual subscription from Arvato?

In November, my credit card was charged for my annual Pro Tools subscription, but Arvato never sent a receipt. Now my accountant is asking for a receipt. How to I get one? Avid/Arvato should be sending an e-mail receipt for every transaction, no?
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Old 02-10-2019, 06:38 PM
Muddy-T Muddy-T is offline
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Default Re: Where to get a receipt for my annual subscription from Arvato?

This I know, my accountant asked for the same thing a few weeks back.

You'll have to request a PDF version of the invoice from the Avid online store support team;

http://avid.force.com/pkb/articles/e...-of-my-invoice

This is not an automated process, it'll take a day or so.

T
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Old 02-12-2019, 07:49 PM
KenSluiter KenSluiter is offline
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Default Re: Where to get a receipt for my annual subscription from Arvato?

thanks for the response. Yes, That's exactly what happened. Not a big deal for me. I just think it's odd to have a subscription automatically renew and then not have an automated way way to send invoices. I imagine Avid would be inundated with these requests this time of year.
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Old 02-12-2019, 08:25 PM
Muddy-T Muddy-T is offline
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Default Re: Where to get a receipt for my annual subscription from Arvato?

Quote:
Originally Posted by KenSluiter View Post
thanks for the response. Yes, That's exactly what happened. Not a big deal for me. I just think it's odd to have a subscription automatically renew and then not have an automated way way to send invoices. I imagine Avid would be inundated with these requests this time of year.
You're welcome.

I agree. I think invoices should be in the Avid user account. How hard can it be? Every other company that does business on-line manages to provide that simple service.

Then again, Avid is not quite your average company is it..?

T
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