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#1
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Is this some kind of joke? Trying to use one simple purchased plug in
You have got be kidding me.
I have spent at least 2 hours on this: 1) downloaded PT First from purchase of a Focusrite Interface 2) set up user account 3) purchased BOOM for 9.99 4) received the email and downloaded it 5) does not show up in PT 6) re linked the My Avid account and Download Center 7) does not show up in "my products' 8) uninstalled and reinstalled everything.. still does not show went to the support site to get a refund and end the mess.. good luck with that.. nada thought I would try PT First with one frikkin purchased plug in, in the hopes of maybe purchasing a subscription for the full version the likelihood of that happening get slimmer by the minute Good Lord, Avid.. |
#2
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Re: Is this some kind of joke? Trying to use one simple purchased plug in
Did you manage to create a support case for this?
__________________
Janne What we do in life, echoes in eternity. |
#3
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Re: Is this some kind of joke? Trying to use one simple purchased plug in
after trying to fill out the support form and the page telling me I had incomplete submissions, after entering all the info 3 or 4 times, I geve up..
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#4
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Re: Is this some kind of joke? Trying to use one simple purchased plug in
Escalating this to supermods' attention
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Janne What we do in life, echoes in eternity. |
#5
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Re: Is this some kind of joke? Trying to use one simple purchased plug in
Just tried to access my plug in again in PT First
Also tried to submit a support request this couldn't be more of a convoluted mess.. seriously what's the problem with trying to use a simple $9.99 plug in? |
#6
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Re: Is this some kind of joke? Trying to use one simple purchased plug in
Avid Marketplace and iLok Cloud have had random errors lately. Sorry about the issue, but someone should get in touch with you
__________________
Janne What we do in life, echoes in eternity. |
#7
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Re: Is this some kind of joke? Trying to use one simple purchased plug in
Quote:
I would like a refund for a plug in I paid for, but can't use.. |
#8
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Re: Is this some kind of joke? Trying to use one simple purchased plug in
fraud protection claim filed against AVID
for recovery of funds toward purchase of a plug-in that does not work |
#9
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Re: Is this some kind of joke? Trying to use one simple purchased plug in
Escalating
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Janne What we do in life, echoes in eternity. |
#10
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Re: Is this some kind of joke? Trying to use one simple purchased plug in
Quote:
Just saw this now. You might have purchased your plugin through a browser and not from inside Pro Tools First's Market Place/Avid Link. Purchase plugins from the Market Place/Avid Link are the only plugins that will work with it beside the plugins that came with it as abundle with a hardware. I've requested a refund and cancellation on this. Fund should reflect in your account after 7 to 10 banking days. Thank you. -Tope |
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