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Old 08-19-2014, 05:44 AM
stizz0 stizz0 is offline
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Default Avid HD I/O Issue - Will not Connect With HD Native

Got OSX 10.6.7, HDPT 8.5 .... HD Native PCIe card
on a 2 X 2.4 Quad core Intel Xeon macpro (2011 I think)

2 x HD IO both stay in 'orange ring' mode on powerup and PT loading.
PT gives the ol:
"Unable to Find an Audio Interface attached to the first HD card. Check power and Digilink cables.

Digidesign coreaudio manager shows HD Native, but no periph connected

'N' at PT startup gets to playback engine and the current engine is Pro Tools HD Native

Checked and reseated Digilink cables.
Changed PCI slot of card.

Digitest passed the card, but Audio I/O Firmware shows
----- "Firmware Version in Selected Device" and Updating
ends in errors at 0% done.
Error message is:
Data verification error on flash sector 0

Slot Info tab, in the digi utility, shows it knows something is plugged in but
under Peripheral Name: there is "Firmware Missing"

Tossed Prefs, ran cleanup app, zapped PRAMM.

Reinstalled everything numerous times.

Tried selecting Native in sound prefs and playing itunes.
This resulted in a digi core audio failure and error (in the crash report)
And sound prefs was double checked to not have Native HD selected
as system output until this test.

It seems a firmware issue happened somehow but on both IO's?
How would I go about resetting firmware on the HD IO's?
Could it be core audio drivers?
Could the HD IO's just up an die?

ANY ideas or suggestions would be much appreciated.

Last edited by stizz0; 08-19-2014 at 06:49 AM.
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  #2  
Old 08-19-2014, 06:50 AM
JFreak's Avatar
JFreak JFreak is offline
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Default Re: Avid HD I/O Issue - Will not Connect With HD Native

Have you tried another DigiLink cable? I see you have two HD interfaces so you absolutely have two cables too. First try to get one interface up and running, either one would be okay, and if one of the boxes connect with one of the cables, then we can go shopping cables. If not, this will get more tricky...
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Old 08-19-2014, 07:01 AM
stizz0 stizz0 is offline
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Posts: 26
Default Re: Avid HD I/O Issue - Will not Connect With HD Native

Hi J!

Firstly, THANK you for the quick reply.
This is a client I would really like to keep happy.

Yes, we do have 2 cables at the studio and initial testing
to isolate issues, we swapped cables and IO's in all configs.

Both HD IOs exhibit the same "firmware missing!" issue
when either is wired with either cable.

Onto tricky, Im guessing....
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Old 06-05-2016, 01:43 PM
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Marco Bernardo Marco Bernardo is offline
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Location: Lisboa, Portugal
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Default Re: Avid HD I/O Issue - Will not Connect With HD Native

I just got the firmware missing issue today.

Now my HD Omni is on Orange state when it's on, and I can't do anything.

HELP!!!!!!!!

Thank you
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  #5  
Old 09-13-2020, 12:07 PM
djdus djdus is offline
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Default Re: Avid HD I/O Issue - Will not Connect With HD Native

i am having this same problem and the digitest says the firmware is missing from the hdio, did u all ever figure out how to fix this??


Quote:
Originally Posted by Marco Bernardo View Post
I just got the firmware missing issue today.

Now my HD Omni is on Orange state when it's on, and I can't do anything.

HELP!!!!!!!!

Thank you
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