Still disconnecting from Pace authorization and I-lock

[garnoil]

I started getting this when I upgraded to my Mac Studio Ultra 2. Several times a day all my plugins will disconnect form their authorization on I-lock and Pace. It forces a re-boot from cold. Before someone suggested that I plug my I-lock directly into the computer port and I did that, but the issue persists. Any ideas, very annoying and time consuming.

[cvicente22]

Hi Garnoil,

May I ask what operating system are you using as well as the version if your Pro Tools? Have you also tried checking for any update for your iLok license manager?

[garnoil]

Ventura 13.5, I-lock license manager is up to date Mac Studio Ultra 2G
G

[cvicente22]

Have you also tried to update those plugins that you're having problem with?

[albee1952]

How is the iLok connected? Is it on a hub? Try moving it to a port on the computer? Are you using Cloud authorization? That requires a 100% bulletproof internet connection and I would skip the cloud and use a physical iLok

[garnoil]

All of the plugins loose contact with the I-lock and the actual I-lock Key is connected to the computer and NOT through a hub, directly into the computer port, All of the sudden a big red notice appears and says that I- lock is not found. Re-boot from cold fixes the issue, but it is very annoying.

[Leverson]

I just wanted to say that I'm also seeing this same kind of error as well. Not daily, it's more rare for me, maybe once a week or so, but it is still random and annoying when it pops up and forces a restart.

Mac Studio M2 Max, running Ventura 13.6.4, and Pro Tools Ultimate 2023.9.0.

3rd gen ilok USB key (the small silver one) plugged directly into the computer itself (not going through a dock or hub), not using ilok cloud for anything, and running the latest ilok license manager software.

Can't seem to find a rhyme or reason to why it happens.

[prspn]

I also started seeing this when I set up a new Mac Studio M2 Ultra last year.

Lots of disconnects when using the built-in USB-A ports, not just with iLok but also various other peripherals.

I switched to using the USB-C ports with adapters or hubs instead, and the problem went away completely.

My impression was it's more of an Apple issue, but I didn't investigate any further once it started working reliably for me.

[K Roche]

Originally Posted by prspn

I also started seeing this when I set up a new Mac Studio M2 Ultra last year.

Lots of disconnects when using the built-in USB-A ports, not just with iLok but also various other peripherals.

I switched to using the USB-C ports with adapters or hubs instead, and the problem went away completely.

My impression was it's more of an Apple issue, but I didn't investigate any further once it started working reliably for me.

I wonder if that is the case (bad USB -A ports) in fact my 2020 intel iMac had a bad USB port right out of the box which I never took the time to have repaired, I just connected a hub to a functioning USB port and never looked back

[cvicente22]

Hi folks,

I will check this with iLok as well to see if it is a bug or known issue on their end.