Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Licensing & Accounts

Reply
 
Thread Tools Search this Thread Display Modes
  #11  
Old 09-29-2019, 11:21 AM
metalmixer metalmixer is offline
Member
 
Join Date: Mar 2016
Location: San Francisco
Posts: 220
Default Re: Missing Pro Tools Perpetual License

Quote:
Originally Posted by JFreak View Post
Your account has all the required licenses, the license just isn't updated. AFAIK, latest version PT 2019.6 is still looking for a PT12 ilcense, just that the release limit date needs to be fresh enough.

My license bundle has the following:
- Pro Tools 10
- Pro Tools 11
- Pro Tools 12
- Pro Tools DigiLink I/O
- Pro Tools HD 10
- Pro Tools HD 11
- Pro Tools HD 12
- Pro Tools Perpetual
- Pro Tools Ultimate Perpetual

See, no mention of 2018/2019 at all
that's an Ultimate bundle but as you can see I am clearly missing "Pro Tools Perpetual" in my above post on my ILM
Reply With Quote
  #12  
Old 09-29-2019, 11:39 AM
JFreak's Avatar
JFreak JFreak is offline
Moderator
 
Join Date: Jan 2003
Location: Tampere, Finland
Posts: 17,200
Default Re: Missing Pro Tools Perpetual License

Sure it is, and once I typed it here I noticed I was probably wrong in writing current version is seeking PT12 license. Might look for Perpetual after all.

Anyway, escalating to supermods' attention, though they should monitor this subforum on a regular basis.
__________________
Janne
What we do in life, echoes in eternity.
Reply With Quote
  #13  
Old 10-06-2019, 01:57 PM
DigiTechSupt's Avatar
DigiTechSupt DigiTechSupt is offline
Avid
 
Join Date: Jan 2000
Location: Worldwide
Posts: 33,634
Default Re: Missing Pro Tools Perpetual License

Quote:
Originally Posted by metalmixer View Post
Case Number 03787330
Subject (Short Description)ProTools 2019 Upgrade
Sub Stage Solution Pending Implementation
Date/Time Opened: 9/17/2019 7:46 PM

it's been 12 days ....

no response
no email
Hi This should be fixed by now. Please reply to the support case if the same issue occurs.

Thank you,
-Tope
__________________
Avid Audio Tech Support
Help us help you - read this before posting
Support FAQ
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
For Sale: Pro Tools 12 Perpetual License *450$ CAD* kairosmusic Buy & Sell 0 03-29-2019 04:39 PM
Perpetual renewal. missing Ilok license pdivietro Licensing & Accounts 1 09-13-2018 11:04 PM
Have a perpetual license but can't activate Pro Tools 12? weezerboy Licensing & Accounts 8 01-26-2017 04:14 PM
Pro Tools 12 HD Perpetual License Renewal audioman1973 Pro Tools 12 0 02-24-2016 05:09 PM
Pro Tools 11 perpetual license Picophone Buy & Sell 0 07-08-2015 01:44 PM


All times are GMT -7. The time now is 12:53 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com