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#1
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PT M-Powered 8 lost license
Posting on here to get some help with a lost iLok. I have my PT M-Powered 8 license on there and I'm trying to get it back so I can use the software again. I've reported the iLok as lost and filed an RMA with them. It seems I need to get in touch with Avid and ask for them to replace my license.
Does anyone have experience with that? Do they usually give it back with no problem? And do I seriously need to pay just to speak with their customer support? |
#2
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Re: PT M-Powered 8 lost license
Support for this should be free, since it falls under registration/activation issues.
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#3
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Re: PT M-Powered 8 lost license
However, I think you pay first and then they refund the amount afterwards.
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Obsidian Dragon
MacbookPro14,3 - Intel Core i7 3.1 GHz, 16 GB MacOS 13.6.4 running Protools 2024.3 Mac Studio M1Max - 64GB MacOS 14.3.1 running Protools 2024.3 |
#4
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Re: PT M-Powered 8 lost license
Actually, that's not the case with registration/activation issues. There's a separate prompt when you call, or a separate way to create a registration case online. No fee is required.
What I don't know is if there is yet a separate way that they handle lost Ilok issues. |
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