Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > macOS

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 06-16-2014, 02:34 PM
teichs42 teichs42 is offline
Member
 
Join Date: Jan 2007
Posts: 1
Default PT M-Powered 8 lost license

Posting on here to get some help with a lost iLok. I have my PT M-Powered 8 license on there and I'm trying to get it back so I can use the software again. I've reported the iLok as lost and filed an RMA with them. It seems I need to get in touch with Avid and ask for them to replace my license.

Does anyone have experience with that? Do they usually give it back with no problem?

And do I seriously need to pay just to speak with their customer support?
Reply With Quote
  #2  
Old 06-16-2014, 07:45 PM
nst7 nst7 is offline
Member
 
Join Date: Oct 2008
Location: Cincinnati OH
Posts: 9,864
Default Re: PT M-Powered 8 lost license

Support for this should be free, since it falls under registration/activation issues.
Reply With Quote
  #3  
Old 06-16-2014, 08:29 PM
Obsidian Dragon Obsidian Dragon is offline
Member
 
Join Date: Aug 2004
Location: Los Angeles, CA
Posts: 4,516
Default Re: PT M-Powered 8 lost license

Quote:
Originally Posted by nst7 View Post
Support for this should be free, since it falls under registration/activation issues.
However, I think you pay first and then they refund the amount afterwards.
__________________
Obsidian Dragon
MacbookPro14,3 - Intel Core i7 3.1 GHz, 16 GB
MacOS 13.6.4 running Protools 2024.3

Mac Studio M1Max - 64GB
MacOS 14.3.1 running Protools 2024.3
Reply With Quote
  #4  
Old 06-17-2014, 07:27 AM
nst7 nst7 is offline
Member
 
Join Date: Oct 2008
Location: Cincinnati OH
Posts: 9,864
Default Re: PT M-Powered 8 lost license

Actually, that's not the case with registration/activation issues. There's a separate prompt when you call, or a separate way to create a registration case online. No fee is required.

What I don't know is if there is yet a separate way that they handle lost Ilok issues.
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Lost iLok, can I transfer license to another one? Ginridge Pro Tools 10 20 06-20-2022 02:36 AM
Lost ilok, replaced, now can't download license for it? billduckss Pro Tools 9 12 01-09-2013 10:06 AM
Where can I get my LICENSE FOR M-POWERED 8 trukero Pro Tools M-Powered (Mac) 1 04-04-2012 03:54 PM
Is PT MPowered 8 license lost after crossgrade to 10 ? faceb Pro Tools 10 4 12-27-2011 01:22 PM
I lost my iLock license stwn Pro Tools 9 4 11-18-2010 08:48 AM


All times are GMT -7. The time now is 01:37 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com