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  #1  
Old 02-27-2008, 11:23 PM
scoobydoo scoobydoo is offline
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Join Date: Nov 2001
Location: NC
Posts: 166
Default Crashes at startup HELP PLEASE! I am sad.

Been a long time PT user. Just updated hardware from Digi 001 to Lightbridge and 7.3. Was very excited to get all the new 7.3 stuff and had already planned to get 7.4. Was even ready to pay to update my plugs, which I was NOT looking forward too.

No love, PT crashed to desktop while starting up every time. It looks like it makes it past loading the plugins to the DAE stuff and flashes up a error box really quickly and crashes to desktop. I'm pretty sure it says "access violation occurred" but I can't make out the second line.

I've tried using the Lighebridge on two other computers and it fires right up and runs like a champ. I read a bit before I built this machine cause I wanted to be as compatible as I could and I was sure It was all good (TI firewire chipset, N-force chipset). It's been running 6.4 and briefly 6.9 for a while with no troubles except for the multi-core scheduling problem that I took care of.

I've tried re-installing (everything, a lot)
Removing all plugins
The two important windows hot-fixes
Updating Pace drivers
Turning off indexing
Trashing prefs and such
Disabling everything
other stuff I'm to frustrated to remember at this late hour.

This is yes another time that PT has totally SNAFU'ed my schedule due to some really frustrating problem that none of my other software has. Cubase never lets me down like this. I've never had problems with Cubase, why do I continue to torture myself with PT year after year? Pro Tool is like a bad girlfriend. sigh....

I CAN HAS HELP PLEASE?





Sandra info:

SiSoftware Sandra

System
Host Name : MARS-NEWHOTNESS
User : Marsellus
Workgroup : MARSNET

Processor
Model : 1x AMD Athlon(tm) 64 X2 Dual Core Processor 6000+
Speed : 3.02GHz
Model Number : 6000
Cores per Processor : 2 Unit(s)
Threads per Core : 1 Unit(s)
Type : Low Power, Dual-Core
Internal Data Cache : 2x 64kB, Synchronous, Write-Back, 2-way, 64 byte line size
L2 On-board Cache : 2x 1MB, ECC, Synchronous, Write-Back, 16-way, 64 byte line size

System
Platform Compliance : AMD LIVE!
Mainboard : Gigabyte Technology Co., Ltd. M57SLI-S4
Bus(es) : PCI PCIe IMB USB FireWire/1394 i2c/SMBus
Multi-Processor (MP) Support : 2 Processor(s)
Multi-Processor Advanced PIC (APIC) : Yes
System BIOS : Award Software International, Inc. FB
Total Memory : 2.00GB DDR2

Chipset 1
Model : AMD Athlon 64 / Opteron HyperTransport Technology Configuration
Front Side Bus Speed : 2x 1.00GHz (2.01GHz)
Total Memory : 2GB DDR2
Memory Bus Speed : 2x 377MHz (754MHz)

Video System
Monitor/Panel : Plug and Play Monitor
Adapter : NVIDIA GeForce 8800 GT

Physical Storage Devices
WDC WD1200JB-00DUA3 3.5" 120GB (ATA100, 7200rpm, 8MB Cache) : 111.79GB (C:)
WDC WD2500KS-00MJB0 3.5" (SATA300, 304x CD-R, 1x CD-W, 39x DVD-R, 16MB Cache) : 232.89GB (D:)
DVDRW IDE 16X (ATAPI66, 63x CD-R, 63x CD-W, 8x DVD-R, 8x DVD-W, 2MB Cache) : 19.69MB (E:)

Logical Storage Devices
Sys Drive (C:) : 111.79GB (35.54GB, 32% Free Space) (NTFS) @ WDC WD1200JB-00DUA3 3.5" 120GB (ATA100, 7200rpm, 8MB Cache)
Big Drive (D:) : 232.89GB (9.98GB, 4% Free Space) (NTFS) @ WDC WD2500KS-00MJB0 3.5" 250GB (SATA300, 7200rpm, 16MB Cache)
junco photos (E:) : 4.38GB (UDF) @ DVDRW IDE 16X (ATAPI66, 63x CD-R, 63x CD-W, 8x DVD-R, 8x DVD-W, 2MB Cache)

Peripherals
USB Controller/Hub : Standard OpenHCD USB Host Controller
USB Controller/Hub : Standard Enhanced PCI to USB Host Controller
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Composite Device
FireWire/1394 Controller/Hub : Texas Instruments OHCI Compliant IEEE 1394 Host Controller
Keyboard : Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse : PS/2 Compatible Mouse

Power Management
Mains (AC) Line Status : On-Line

Operating System(s)
Windows System : Microsoft Windows XP (2002) Home 5.01.2600 (Service Pack 2)
Platform Compliance : Win32 x86

Network Services
Network Drivers Enabled : No
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  #2  
Old 02-28-2008, 03:12 PM
scoobydoo scoobydoo is offline
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Join Date: Nov 2001
Location: NC
Posts: 166
Default Re: Crashes at startup HELP PLEASE! I am sad.

We fought, we struggled, I shouted like a crazy man,I tried everything I could to settle the matter and sometime in the early morning after hours of strife, we came to terms with each other and made up like a feuding young couple. I got it working. I can't be quite sure what the exact fix was because I was trying several things at once in my frustration but it's all working fine now. It's like I said, my relationship with Pro Tools is like a high maintenance romance.

I think it was a Windows Hotfix for dual core CPU's or AMD's dual core optimizer. I got it to boot after creating a new user account and installing one of the windows hotfixes. It ran but it exhibited strange midi click behavior. The click track was erratic and didn't keep time at all! It was all over the place! Very strange. I then installed the AMD optimizer and rebooted and the combination of these fixes and rebooting has fixed all my problems for now. Lets hope it stays that way.

We're getting along famously at the moment. For now, there is peace.


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