ilok driver not working on brand new ilok, help!

[joybeanstudios]

Thought I'd ask here before I have to spend $25 just to send ilok support an email- what a rip-off!!!

I'm running XP. I set up an ilok account. Downloaded the "client helper" from the site. Ordered a brand new ilok from them. Opened it up- plugged it in and the "found new hardware" popped up. It found the ilok driver (from "client helper" I assume?) but when it tried to install I got this message

"There was a problem installing this hardware: ilok
an error occured during the installation of the device
access is denied"

Did I do something wrong or is this a bad dongle out of the box? Anone else run into this problem??
I still can't get over having to pay to email them a question!!!!!

Thanks!