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Old 09-21-2020, 09:31 AM
sleshnyc@gmail.com sleshnyc@gmail.com is offline
Join Date: Feb 2020
Location: Wilton Ct
Posts: 45
Default Avid never returns my email

So i keep filling out the contact form about upgrading my system. I get an email saying 'we will contact you soon' but then no one does.
I realize we are in a covid world, but any ideas on how I can speak to a person to discuss upgrade options?
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Old 09-21-2020, 10:40 AM
Justin1524 Justin1524 is offline
Join Date: May 2000
Location: Portland, OR
Posts: 626
Default Re: Avid never returns my email

I never received my Thank you email for the $500 I just payed to renew my perpetual licenses for a year. I guess Jeff Rosica was too busy but maybe someone from Avid could show me a little love. I've been a loyal customer since the mid nineties.

But fear not, back in July 2019 Jeff said the pipeline was full of innovations to come: https://youtu.be/inRXU4i4gh0?t=125

Tick tock, tick tock, Sept. 2020 - oh bug fixes and folder tracks. No new plugins. No new VIs. Tell us Jeff, what were we supposed to be excited about for our hard earned greenbacks?
Studio: 2010 Mac Pro Tower Intel Xeon 12 core 3.33 GHz, 64 GB macOS Mojave PCIe SSD 256GB Boot | Pro Tools Ultimate 2020.11 | HD Native Card | Digi 192 Analog & 192 Digital Blue | Digi PRE, FR OctoPre MKII, Mackie Onyx 800R, Panasonic WZ-AD96M and DA7, Eleven Rack, Apogee Big Ben, Waves DLI, Impact Server, Horizon, Rode K2, Slate VMS ML-1. Laptop: Dell Inspiron 5559, i7-6500U 2.6Ghz, 16 GB RAM, 15.6" 1920x1080 1TB SSD
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Old 10-09-2020, 05:46 AM
StillHollow StillHollow is offline
Join Date: Dec 2016
Location: Northern Virginia
Posts: 105
Default Re: Avid never returns my email

i used to look forward to the emails announcing new features. Now I look forward to them because the lack of them (new features) helps to justify me canceling my annual subscription.

They had me for years and this past year they doubled on my rate and lost me. I’m slowly ramping up into the LUNA ecosystem and couldn’t be happier.
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