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#1
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ILOK Internal server error!!!
I'm running into this error when trying to synchronize one of my ILOKS. My other ILOK works fine. When this particular Ilok is inserted I get the "internal server error" whenever I try and synchronize. This problem came up when I tried to download an Autotune authorization. This same Ilok had a license card used previously (for an unrelated plugin). This Ilok worked fine recently (about a month ago when I purchased Phoenix). I'm stuck now since the "demo" period for Autotune has expired. I can't put the Liscence on another Ilok since I need to surrender my old Autotune liscense to get the new one.
I've tried synchronizing on 2 different computers and have the same problem. Tim
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Tim Reisig Main System: Pro Tools Ultimate 23.12, HD Native TB, HD OMNI, S3/Artist Transport/Eucontrol 22.20, Apogee Rosetta 800 w/XHD card, Avid 96 I/O Mac OS 13.2.1, 2018 Mac Mini 3Ghz i5, 32Gig RAM System 2: Pro Tools 23.9 (no Hardware), Mac OS 13.2.1, MBP (Macbook Air M2, 2022 24Gig Ram) |
#2
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Re: ILOK Internal server error!!!
Bump.
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Tim Reisig Main System: Pro Tools Ultimate 23.12, HD Native TB, HD OMNI, S3/Artist Transport/Eucontrol 22.20, Apogee Rosetta 800 w/XHD card, Avid 96 I/O Mac OS 13.2.1, 2018 Mac Mini 3Ghz i5, 32Gig RAM System 2: Pro Tools 23.9 (no Hardware), Mac OS 13.2.1, MBP (Macbook Air M2, 2022 24Gig Ram) |
#3
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Re: ILOK Internal server error!!!
Kudos to BOTH Antares and PACE. Both had solutions for me within 24 hours. Antares had set me up with a temporary Autotune liscence (that didn't require surrendering my old auth from the bad Ilok), and PACE fixed my issue remotely and I can now synchronize fine.
Tim
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Tim Reisig Main System: Pro Tools Ultimate 23.12, HD Native TB, HD OMNI, S3/Artist Transport/Eucontrol 22.20, Apogee Rosetta 800 w/XHD card, Avid 96 I/O Mac OS 13.2.1, 2018 Mac Mini 3Ghz i5, 32Gig RAM System 2: Pro Tools 23.9 (no Hardware), Mac OS 13.2.1, MBP (Macbook Air M2, 2022 24Gig Ram) |
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