Project wont open with error "Could not complete your request because while translat

[[email protected]]

Several audio engineering students reported the same issue today - all running PTFirst on windows.


Tope / DigiTechSup: I’ll ask them to report their specs here in case it helps.

[ktown1534]

I am having this same issue. Windows 10 running on a surface pro. I recently downloaded this software and compiled an entire song. Now I can not access anything from the cloud.

I did click the song and then clicked "clear local cache", which allowed me to open it but none of my recent changes were there. I re-worked the mix and saved the project, tried to re-open it and again got the same error message.

I've only had Pro Tools for about 3 days now.. what a great first impression.. 12 hours worth of work, gone. Ridiculous.

[Ranchoguancho]

Same problem
I cant even open the project from cache.

Specifications:
ASUS F541U; Windows 10
Intel-Core i7-7500U
16 Gb RAM (8+8 integrated in motherboard)
Focusrite 2i2 2nd Gen

Any coming solution?

[Dombridge]

I lost a mix i've been working on for a week...

"Could not complete your request because while translating DNet Collaboration Maps."

Cannot recover it from the cloud. Cleared cache. Any updates to this issue?

Windows 10 - 64bit - 32gb Ram - AMD FX 9590 8 core processor 4.72ghz - Pro Tools First 2018.1.0

[64GTOBOY]

I have an older version of First that I use for "sketches" and though sometimes the online service was unavailable, it turned out my projects never lost permanently. I think PT cloud services has been updating and with a bunch of new users that arrive after Xmas every year plus the new version coming out its possible that their servers are a bit overloaded at peak times. Hopeful that this will settle down a bit after the new wears off and they get their systems stabilized. I think we just have to be patient and trust that our projects, though inaccessible at times, are still there. every time I thought one lost, it turned up later.

[Dombridge]

Originally Posted by 64GTOBOY

I have an older version of First that I use for "sketches" and though sometimes the online service was unavailable, it turned out my projects never lost permanently. I think PT cloud services has been updating and with a bunch of new users that arrive after Xmas every year plus the new version coming out its possible that their servers are a bit overloaded at peak times. Hopeful that this will settle down a bit after the new wears off and they get their systems stabilized. I think we just have to be patient and trust that our projects, though inaccessible at times, are still there. every time I thought one lost, it turned up later.

I'm trying to be patient and understanding, however I'm only allowed 3 projects at a time and 2 of them are not accessible now. I have one that has been getting this error since 1-31-18. The second one started getting this error last night 2-9-18. It's very frustrating when you spend days working on one and then have to go to another one because you can't load it anymore. So far neither has been recoverable since the initial error.

[[email protected]]

Hi. This is my first time interacting with this community. I'm getting the same error as others in this thread, i.e., "Could not complete your request because while translating DNet Collaboration Maps". This started happening immediately after I upgraded to Pro Tools 2018.1. It only happens for my existing projects. I tried creating a new project, and it works fine. I saw various references on the web to the possibility that this is related to plug-ins. I found instructions for removing plug-ins (I removed all of them), exited PT, restarted PT, and the problem continued. I also removed Pro Tools and reinstalled, but still having the problem. It's kind of a bummer. I put a fair amount of work into one of those two projects, and it was actually coming out pretty good. Any assistance will be appreciated. Thanks.

Dell XPS L511Z
Intel Core i5-2410M CPU @ 2.30 GHz
Windows 10, 64 bit
8 GB memory, 200 GB SSD
Pro Tools First
Focusrite Scarlett Solo

[metalion]

Mine too

16GB RAM

E3 1230 V2

WIN 7 64BIT

PROTOOLS 2018.1

[jselor]

[Fasaludeen]

Originally Posted by ktown1534

I am having this same issue. Windows 10 running on a surface pro. I recently downloaded this software and compiled an entire song. Now I can not access anything from the cloud.



I did click the song and then clicked "clear local cache", which allowed me to open it but none of my recent changes were there. I re-worked the mix and saved the project, tried to re-open it and again got the same error message.



I've only had Pro Tools for about 3 days now.. what a great first impression.. 12 hours worth of work, gone. Ridiculous.

Which os mac or windows




Sent from my iPhone using Tapatalk