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  #211  
Old 05-18-2017, 07:20 PM
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Default Re: Pro Tools license expired on an Active Subscription

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Originally Posted by thequin View Post
same issue, fixed on website ilok synced still won't open pro tools says subscription expired
Your case says that your credit card had expired, which is why the license didn't renew. I see the rep deposited a temp while you are waiting for re-billing so please activate that and reply to the case notice email to follow up. Thanks!
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  #212  
Old 05-18-2017, 07:43 PM
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Default Re: Pro Tools license expired on an Active Subscription

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Originally Posted by Queen Zellith View Post
I think I'm having the same issue...
Welcome to the community.

Didn't see a support case so started one for you. Please check your email and reply to the case notice if needed. Thanks!
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  #213  
Old 05-19-2017, 10:06 AM
Alexander Lindbäck Alexander Lindbäck is offline
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Default Re: Pro Tools license expired on an Active Subscription

Same issue here.
I was supposed to mix a track today...
  #214  
Old 05-19-2017, 11:02 AM
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Default Re: Pro Tools license expired on an Active Subscription

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Originally Posted by Alexander Lindbäck View Post
Same issue here.
I was supposed to mix a track today...
Sorry about the trouble. I see you have a support case in progress so please watch for a case notice email.
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  #215  
Old 05-20-2017, 05:09 AM
jana.pruskova jana.pruskova is offline
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Default Re: Pro Tools license expired on an Active Subscription

Hello,

same problem here. Had trouble with billing, updated billing info, now it says PT 12 plan active. However, next billing is listed for a date a week ago and iLok manager says license unavailable.

Please help, need to work.

Jana

PS: case #03210710

Last edited by jana.pruskova; 05-20-2017 at 05:38 AM. Reason: UPDATE: added case number
  #216  
Old 05-22-2017, 09:26 PM
NickCia NickCia is offline
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Default Re: Pro Tools license expired on an Active Subscription

Hello Jeffro!
Even the same thing happened to me (This in PT NON HD. Pt HD is all right). Also after purchasing a year of renewal from Sweetwater, and having it activated! (This is May 19). Please, I need some help.
Thank you very much, Jeffro!
  #217  
Old 05-23-2017, 11:06 AM
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Default Re: Pro Tools license expired on an Active Subscription

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Originally Posted by jana.pruskova View Post
...Had trouble with billing, updated billing info, now it says PT 12 plan active. However, next billing is listed for a date a week ago and iLok manager says license unavailable.
...case #03210710
Welcome to the community.

Looks like this was solved via your support case. Please reply to your case notice email if you need additional help with this issue. Thanks!
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  #218  
Old 05-23-2017, 11:15 AM
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Default Re: Pro Tools license expired on an Active Subscription

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Originally Posted by NickCia View Post
Hello Jeffro!
Even the same thing happened to me (This in PT NON HD. Pt HD is all right). Also after purchasing a year of renewal from Sweetwater, and having it activated! (This is May 19). Please, I need some help.
Thank you very much, Jeffro!
This thread is for Pro Tools Subscription licenses, but you have an Upgrade Plan with a Perpetual license. If you are having trouble renewing your Pro Tools Upgrade Plan please Create A Case from your System ID listed in my.avid.com > Access The Support Center > Equipment. Include the Redemption Code provided by Sweetwater so that the CS rep can investigate. Thanks!
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  #219  
Old 05-24-2017, 07:05 AM
jschuberth jschuberth is offline
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Default Re: Pro Tools license expired on an Active Subscription

Hi there, having the same problem at the moment. Pro tools won't launch and my ilock account shows that the renewal is pending on my subscription license. My credit card info is up to date and my Avid account shows that my subscription is active. Doesn't look like my payment was charged to my card this month when I look at my bank account...

I'm losing work right now not having Pro Tools! Desperately need a fix ASAP so I can keep my clients!

Cheers, Josh.
  #220  
Old 05-24-2017, 09:38 PM
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Default Re: Pro Tools license expired on an Active Subscription

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Originally Posted by jschuberth View Post
Hi there, having the same problem at the moment. Pro tools won't launch and my ilock account shows that the renewal is pending on my subscription license. My credit card info is up to date and my Avid account shows that my subscription is active. Doesn't look like my payment was charged to my card this month when I look at my bank account...

I'm losing work right now not having Pro Tools! Desperately need a fix ASAP so I can keep my clients!

Cheers, Josh.
Welcome to the community.

Sorry for the trouble. I see you have a support case in progress, so please continue to work with the CS rep there.
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