Access Violation when trying to record or even playback!

[osuguy2102]

Hey all,
I just bought a new MacBook Pro (see specs below) and then bought the Avid M-Audio Recording Studio with ProTools SE. I installed like was requested and everytime I try to playback one of the demo songs, or try to record my own I receive "Access Violation has Occured" (it seems a lot of people get this error). The program does not crash, it just won't let me playback or record because of this. I'm not really sure what to do since both my MacBook Pro and this ProTools SE are brand new. I've tried a few of the things I've read on this forum but still no luck. I've also installed and reinstalled, uninstalled, etc...

Any help would be appreciated! Thanks!


Model Name: MacBook Pro
Model Identifier: MacBookPro8,1
Processor Name: Intel Core i5
Processor Speed: 2.3 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache (per Core): 256 KB
L3 Cache: 3 MB
Memory: 4 GB

[Avid Product Design]

There are newer drivers available for download than those on the Pro Tools SE install DVD. Please download and install the latest driver for your audio device:

http://m-audio.com/index.php?do=support&tab=driver

Let us know if this fixes the issue that you are experiencing.

Tim A

[osuguy2102]

Hi Tim,
Downloading the updated driver did not help. I am still getting Access Violation errors. Now, when I quit Protools I get another error and the program crashes. Here are some more details... the forum wouldn't let me post the error in entirety.. any help is appreciated!!!



Process: Pro Tools SE [176]
Path: /Applications/Digidesign/Pro Tools/Pro Tools SE.app/Contents/MacOS/Pro Tools SE
Identifier: com.digidesign.ProToolsSE
Version: 8.0.3x225 (8.0.3f0)
Code Type: X86 (Native)
Parent Process: launchd [97]

Date/Time: 2011-03-16 18:13:57.864 -0500
OS Version: Mac OS X 10.6.6 (10J3210)
Report Version: 6

Interval Since Last Report: 76412 sec
Crashes Since Last Report: 3
Per-App Interval Since Last Report: 2154 sec
Per-App Crashes Since Last Report: 3
Anonymous UUID: BC8EF9CC-F7B7-48C8-A017-3E83C28785FA

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Application Specific Information:
abort() called

[Avid Product Design]

Thanks for the additional information. I have passed this on - we will post here as soon as we have more information as to possible causes.

Tim A

[Kestopolja]

I have exactly the same problem (cannot even playback the Demo Songs) with similar brand new MacBook Pro and Pro Tools SE (both less than a week old).

I am very much looking forward to a fix to this problem. Thank you very much.

[Avid Product Design]

Hi Kestopolja

Thanks for the info - do you have an i5 or i7 MacBook Pro?

Tim A

[Kestopolja]

Hi Tim,

Thanks for considering my problem. I have an i7 MacBook Pro.

Jari

[Avid Product Design]

Thanks for the information. Our engineers are in the process of obtaining hardware and looking into this issue which seems to be specific to the new i-series MacBook Pros. We will post more information on the forums as soon as it becomes available.

Tim A

[DJTezo411]

I have picked up the same early 2011 Macbook and a MobilePre with SE...Does this problem happen with PT 8 and the Mbox Mini 2 on that system? for $50 more I may as well get that...Thanks

[osuguy2102]

Has any solution been reached or are people still having trouble? The whole reason I bought my new MacBook Pro was to use ProTools, haha so I am patiently waiting :)