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  #11  
Old 07-14-2017, 04:20 PM
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jeffro jeffro is offline
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Default Re: Can't log into my AVID master account

Quote:
Originally Posted by stockhausensyndrome View Post
...I have forgotten the password to my Avid account and no longer have access to that email address in order to reset it...
Welcome to the community.

Responded via support case to get your info. Please check your email (inbox and junk/spam) and reply to that. Thanks.
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  #12  
Old 09-16-2017, 12:34 AM
saryhany saryhany is offline
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Default Re: Can't log into my AVID master account

I'm also having the same problem, I can't access my account or reset my password. Can someone advise of what should i do?
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  #13  
Old 09-16-2017, 10:59 AM
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Default Re: Can't log into my AVID master account

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Originally Posted by saryhany View Post
I'm also having the same problem, I can't access my account or reset my password. Can someone advise of what should i do?
Welcome to the community.

Unlocked your account and did a password reset. Please let us know if that doesn't help.
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  #14  
Old 09-16-2017, 03:10 PM
saryhany saryhany is offline
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Default Re: Can't log into my AVID master account

Thanks Jeffro, unfortunately i still get this message.
"We were unable to change your password. Please enter the correct current password and try again". any ideas?
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  #15  
Old 09-16-2017, 03:17 PM
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jeffro jeffro is offline
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Default Re: Can't log into my AVID master account

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Originally Posted by saryhany View Post
...unfortunately i still get this message...
Okay, will get a support case going to solve this. Please look for a case notice email in a bit. Thanks!
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  #16  
Old 10-06-2017, 05:46 PM
Andrywus Andrywus is offline
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Default Re: Can't log into my AVID master account

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Originally Posted by saryhany View Post
I'm also having the same problem, I can't access my account or reset my password. Can someone advise of what should i do?
Same here. Help plz!
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  #17  
Old 10-08-2017, 10:46 PM
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jeffro jeffro is offline
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Default Re: Can't log into my AVID master account

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Originally Posted by Andrywus View Post
Same here. Help plz!
Welcome to the community.

Did a password reset for you, but if that doesn't help please start a new registration support case.
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  #18  
Old 08-13-2018, 04:21 AM
Ebenepe Ebenepe is offline
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Default Re: Can't log into my AVID master account

Hello,

I know this is an old thread but I am having this same problem! Lost access to the email account I used to register, and can't remember my Avid login info. Any help would be greatly appreciated.

Thanks!
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  #19  
Old 08-17-2018, 02:16 PM
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jeffro jeffro is offline
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Default Re: Can't log into my AVID master account

Quote:
Originally Posted by Ebenepe View Post
...Lost access to the email account I used to register, and can't remember my Avid login info...
Welcome to the community.

Please look for a case update email asking for your account info. Thanks!
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  #20  
Old 08-22-2018, 09:14 PM
Jotown Jotown is offline
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Default Re: Can't log into my AVID master account

I am having the same problem WIN 10 64 bit. I updated the iLok software and that is good. But I cannot login to my Avid Master Account. Please help.
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