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#21
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Re: Ilok key says its owned by another user.
Are these new iloks?
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~ tom thomas Formerly hobotom Pro Tools Ultimate 2024 HDX Hybrid HD Omni and 192 I/Os Windows 10 Intel Hexcore i7 All Samsung Pro SSDs Ampex MM1200 2" 24 trk tape Outboard: UREI, Eventide, Lexicon, Yamaha, TC Electronics, Orban, ART, EchoAudio, Dolby, Hughes, API, Neve, Audio Arts, BBE, Aphex, Berringer, MOTU, dbx, Allison, etc. Plug-ins: Too many to talk about. www.metrostudios.com |
#22
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Re: Ilok key says its owned by another user.
Hey, I'm having the same problem. Bought a brand new M-Audio M-Track Plus which came with Pro-Tools Express and an ilok. I downloaded the Ilok License Manager and everything but it's saying that the account doesn't belong to me and that it's owned by another user. I don't understand how this could be when it's brand new.. What should I do?
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#23
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Re: Ilok key says its owned by another user.
Where did you get each of the 2 iLoks? If someone already registered an iLok to their own iLok account, then you would not be able to register that iLok to a different iLok account.
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#24
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Re: Ilok key says its owned by another user.
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By the way, support for the M-Audio M-Track Plus and Pro Tools Express included with InMusic Brands products (M-Audio and Akai Professional) is provided by InMusic Brands: Pro Tools Express software - Start Here! |
#25
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Re: Ilok key says its owned by another user.
I'm having the same problem as everyone else on the thread. Is there a reason you can't post the solution? My iLok says it's owned by another user, but I'm the only owner its ever had and I can't transfer my licenses to the new iLok since you've decided the old one is obsolete.
The iLok is by far the most inconvenient "convenience" I've had the displeasure of being forced to use. |
#26
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Re: Ilok key says its owned by another user.
How do you know for sure that the dealer didn't sell this, and then accepted a return, then repackaged and sold it to you. This can happen if the original purchaser lies about registering the ilok or swapping it out for and old one.. Check with the dealer.
__________________
~ tom thomas Formerly hobotom Pro Tools Ultimate 2024 HDX Hybrid HD Omni and 192 I/Os Windows 10 Intel Hexcore i7 All Samsung Pro SSDs Ampex MM1200 2" 24 trk tape Outboard: UREI, Eventide, Lexicon, Yamaha, TC Electronics, Orban, ART, EchoAudio, Dolby, Hughes, API, Neve, Audio Arts, BBE, Aphex, Berringer, MOTU, dbx, Allison, etc. Plug-ins: Too many to talk about. www.metrostudios.com |
#27
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Re: Ilok key says its owned by another user.
Quote:
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#28
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Re: Ilok key says its owned by another user.
Hey man, I'm having the exact same problem. Downloaded Trigger 2 and I need to put the license on my iLok. In the license manager it's coming up saying it's owned by "another user" when I actually bought it with ProTools 11 and it's legally mine. I've been using the iLok for over a year and all the licenses work, except none of them are in my actual account anymore. This is urgent so any help with this would be very much appreciated.
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#29
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Re: Ilok key says its owned by another user.
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Since it is a Slate product and not an Avid product, Avid support would not be able to view their licenses. So you would need to contact support at Slate or www.iLok.com for help with your iLok. |
#30
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Re: Ilok key says its owned by another user.
Hey Bruce,
Do you think that you could help me? I'm having the same issue in regards to not one but two iLoks saying that they're owned by another user. I was given ProTools Express with two iLoks as a gift by a college professor of mine. The iLoks appear unregistered on his account. |
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