Control Panel won`t launch

[Niels T]

I just got my MBox 3 and have a strange problem: Every time I try to launch the control panel it opens in 2-3 seconds and then closes with a dialog box saying somethings went wrong. I tried to open it from within Pro Tools and directly form the applications map. Same problem. I try to update to 8.04cs2, but it didn`t help. What`s wrong.

Niels

[Niels T]

Hi plastikman

The new Mbox 3 Pro comes with a quite sophisticated driver called "Control Panel". In fact it`s a little mixer with sends/returns and it can control all ins and outs of the Mbox 3 Pro. It to controls the internal DSP in the Mbox which give you the opportunity to add delay or reverb even when you activate low latency monitoring.
I`m on an iMac 3,6 gHz i5, OS 10.6.4 and Pro Tools 8.04cs2. I tried with my Macbook Pro too with the same configuration, but again wasn`t able to launch Control Panel. I´m beginning to think it`s maybe a hardware problem.

Niels

[drumster]

I know exactly what you're referring to as I just finished testing the new Mbox with my remote setup on PT9. The sophisticated driver you've described is the included cue mix software that comes with the interface. When I tested it out on my system, I didn't encounter any issues at all and I am using the same Mac OSX build as you: 10.6.4. The experience was the same with both my MacBook Pro and Mac Pro, so I suspect your problem could be hardware related. Did you download the latest drivers from the website that were released in October? If you haven't already, that may fix the issue.

[Niels T]

Hi drumster

Thanks for your reply. To be absolutely sure I downloaded the driver from Avid`s homepage, but it changed nothing. The driver is 1.0.11 - same as yours?

Niels

[DigiTechSupt]

Try creating a new administrator account, sign into it and test from there.

Let us know if that helps.

[Niels T]

Hi DigiTechSupt

I tried what you suggested, but Control Panel still won`t launch. It says (translated from danish): "Mbox Pro quit unexpected".
The computer is completely new and only runs Pro Tools and when I installed Pro Tools it was a clean install.

Niels

[Niels T]

Uninstalled Pro Tools and tried to create a new account on my Macbook Pro, too. Downloaded the newest driver and would have tried to launch Control Panel, but now Pro Tools can`t find the Mbox 3 Pro. Same problem as described in another thread. But anyway, it wouldn`t launch from the applications-folder either.
I`ve been working with Digidesign/Avid-products for more than 20 years and have very rarely experienced hardware-problems. Thought maybe the driver is in some way unstable?
Please DigiTechSupt - answer this post, since I don`t know, if I shall send my Mbox back to the supplier or what.

Thanks Niels