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  #1  
Old 12-11-2019, 05:18 AM
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tetonica tetonica is offline
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Default Permanent License Lost?

Did I just lose my permanent licenses to Pro Tools and HEAT?
Yesterday I renewed for 1-year what I thought was just support + updates ($99) BUT I didn't have intention of giving up my permanent licenses of Pro Tools and HEAT (which I bough full price just a few months ago).

Did AVID tricked me into a subscription model? There's no option to have support for permanent licenses? Really piss that I lost my permanent licenses I just wanted to renew support+updates - didn't have intention of losing my permanent licenses (specially HEAT that I just bough full price)
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Old 12-11-2019, 06:08 AM
TNM TNM is offline
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Default Re: Permanent License Lost?

Quote:
Originally Posted by tetonica View Post
Did I just lose my permanent licenses to Pro Tools and HEAT?
Yesterday I renewed for 1-year what I thought was just support + updates ($99) BUT I didn't have intention of giving up my permanent licenses of Pro Tools and HEAT (which I bough full price just a few months ago).

Did AVID tricked me into a subscription model? There's no option to have support for permanent licenses? Really piss that I lost my permanent licenses I just wanted to renew support+updates - didn't have intention of losing my permanent licenses (specially HEAT that I just bough full price)
Yep.. but there are clear indications of what is happening everywhere before purchase... But if you did it for $99 direct you just cross graded your perpetual license.. although you should not have lost heat perpetual, that's unrelated. I'd contact them either way ASAP in case I am wrong and to get your HEAT back.. but i doubt they will cancel your sub and let you go back.

If somehow Avid do help you, get a couple of these:
https://www.thomannmusic.com/avid_pr...an_renewal.htm

95 USD, cheaper than the sub you paid and specifically for a perpetual license (renew by a year for updates and support).
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Old 12-11-2019, 08:23 AM
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tetonica tetonica is offline
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Default Re: Permanent License Lost?

Thanks for the feedback - you're correct all my permanent licenses like HEAT are still good - however permanent license of Pro Tools is gone

Didn't meant to cross-grade to subscription - just wanted to extend support+updates - will reach out to AVID - thanks again!
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Old 12-11-2019, 10:30 AM
musicman691 musicman691 is offline
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Default Re: Permanent License Lost?

Quote:
Originally Posted by tetonica View Post
Did I just lose my permanent licenses to Pro Tools and HEAT?
Yesterday I renewed for 1-year what I thought was just support + updates ($99) BUT I didn't have intention of giving up my permanent licenses of Pro Tools and HEAT (which I bough full price just a few months ago).

Did AVID tricked me into a subscription model? There's no option to have support for permanent licenses? Really piss that I lost my permanent licenses I just wanted to renew support+updates - didn't have intention of losing my permanent licenses (specially HEAT that I just bough full price)
The renewal for non-Ultimate doubled earlier this year from $99 to $199. This has been well talked about here and elsewheres.
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Old 12-11-2019, 12:06 PM
TNM TNM is offline
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Default Re: Permanent License Lost?

Quote:
Originally Posted by tetonica View Post
Thanks for the feedback - you're correct all my permanent licenses like HEAT are still good - however permanent license of Pro Tools is gone

Didn't meant to cross-grade to subscription - just wanted to extend support+updates - will reach out to AVID - thanks again!
well yes, you cross graded your perpetual PT to a subscription now. Explain to them it was in error, ask them to deposit a PT asset in your ilok and remove the sub one, and then go buy the ones I linked to at thomann. Get on to them ASAP at Avid!
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-MBP 15" 2.8ghz 4 core, 16gb ram, 750M, triple boot OS 10.12.6/10.13.6/10.14.6, On board analog audio out, PT 12/2018/2019
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Old 12-11-2019, 12:13 PM
Emi Emi is offline
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Default Re: Permanent License Lost?

Omg, what have you done!!!!
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Old 12-11-2019, 01:34 PM
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tetonica tetonica is offline
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Default Re: Permanent License Lost?

Quote:
Originally Posted by TNM View Post
well yes, you cross graded your perpetual PT to a subscription now. Explain to them it was in error, ask them to deposit a PT asset in your ilok and remove the sub one, and then go buy the ones I linked to at thomann. Get on to them ASAP at Avid!
Created a case with AVID explaining what happened and requesting to get the permanent license back. Yeah I just wanted to renew support for my Pro Tools permanent license (not cross-grading to subscription)

Since I was not getting any response ended up calling. Talked to a nice lady but she was from Media Composer group but she noted that my case was indeed created but there was a large back-log and may not get a response until tomorrow at the soonest... we'll see how this ends
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Old 12-11-2019, 04:33 PM
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DigiTechSupt DigiTechSupt is offline
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Default Re: Permanent License Lost?

Quote:
Originally Posted by tetonica View Post
Created a case with AVID explaining what happened and requesting to get the permanent license back. Yeah I just wanted to renew support for my Pro Tools permanent license (not cross-grading to subscription)

Since I was not getting any response ended up calling. Talked to a nice lady but she was from Media Composer group but she noted that my case was indeed created but there was a large back-log and may not get a response until tomorrow at the soonest... we'll see how this ends
Hi,
I've alerted the webstore team about this. They'll be in touch with you through Email.

Thank you,
-Tope
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  #9  
Old 12-11-2019, 05:35 PM
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tetonica tetonica is offline
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Default Re: Permanent License Lost?

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Originally Posted by DigiTechSupt View Post
Hi,
I've alerted the webstore team about this. They'll be in touch with you through Email. Thank you, -Tope
Thanks - greatly appreciated (^_^)
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  #10  
Old 12-12-2019, 11:36 AM
daeron80 daeron80 is offline
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Default Re: Permanent License Lost?

Me, too. I did exactly the same thing that I've done to renew my support plan every year since it was introduced. There was no clear indication that I would lose my permanent license. I know it was a case of buyer-beware, technically my fault for not reading all the fine print. But I feel cheated because it was exactly the same process as before, no "are you sure?" message, no box to tick to acknowledge that I accept that I'm giving up something I've held for 15 years. Even so, I'd happily pay the extra $100 to get my permanent license back so I don't have to spend the next year of spare time converting every session in my archive to stems.
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