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Old 10-08-2018, 12:42 PM
Nolan-Nalon Nolan-Nalon is offline
Join Date: Oct 2018
Location: Emsworth, United Kingdom
Posts: 2
Default PTF quits at startup - directing to Playback Engine


I am brand new to Pro Tools, but have used Logic for many years.

I have a new windows laptop and would like to experiment using Pro Tools for DAW work on the go, but have run into an issue, and would really appreciate some help.

The issue:

PT First starts up and then pops up this message:

Welcome to Pro Tools First!

Before you get started, you will be directed to the Playback Engine, make sure that the proper audio playback device is selected.

I press OK to acknowledge this message, and then nothing happens (the application seems to quit)

I have tired to press N during startup - no change.

PTF ver: 2018.7.0
OS: Win 10 home (very latest patches)
H/W: Dell XPS 9370 i7, 16 GB RAM, 500 GB SSD, 2 TB HDD
Audio: Built in / native Realtek Audio interface (which is also preferred as I will use this device on the go)

Any help or suggestions would be appreciated
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Old 10-09-2018, 07:49 AM
junkgear's Avatar
junkgear junkgear is offline
Join Date: Jan 2012
Location: USA
Posts: 1,138
Default Re: PTF quits at startup - directing to Playback Engine

PTF requires that you have an ASIO compatible audio interface, which most internal sound cards are not. Although I generally don't recommend ASIO4ALL, you could give it a try to see if PTF will run on your system. Don't expect great performance when using it though.

It should however get you past where you are now with PTF, then you can decide if you want an external ASIO audio interface for your laptop.
Will K

System Details
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Old 10-11-2018, 12:02 PM
Nolan-Nalon Nolan-Nalon is offline
Join Date: Oct 2018
Location: Emsworth, United Kingdom
Posts: 2
Default Re: PTF quits at startup - directing to Playback Engine

Thank you very much for your advice, Will - very much appreciated.

I wasn't aware of that restriction. I will explore the asio4all option and, if it works, perhaps consider an external portable asio interface option.

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Old 10-27-2018, 12:31 PM
Nigel Tufnel Nigel Tufnel is offline
Join Date: Jul 2015
Location: 3257 Cummings Dr
Posts: 4
Default Re: PTF quits at startup - directing to Playback Engine

Thank you Will. Time & effort would be saved by all if the install (or at least the application startup) detected this missing dependency and gave an appropriate message. Basically I spent the 3 hours it takes just to get PTF/ILok/other dependencies running on my laptop only to realize my laptop is incompatible.
Computing Horsepower:

Windows System : Win 8.1 x64 Professional Tablet PC Edition 6.03.9600
Mainboard : ASUS M5A99FX PRO R2.0
BIOS : AMI (OEM) 1503 01/11/2013
Total Memory : 31.9GB DIMM DDR3
AMD FX(tm)-6300
Lots of drives - all 7200 RPM platters
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Old 10-27-2018, 01:11 PM
Darryl Ramm Darryl Ramm is online now
Join Date: Nov 2010
Location: USA
Posts: 12,828
Default Re: PTF quits at startup - directing to Playback Engine

Pro Tools First (and Pro Tool 12 and later versions) also supports Windows ASAPI audio devices, that may be a better option than ASIO4ALL. The best approach however is often just get a dedicated ASIO audio interface.


But yes this is a perfect example of sloppy programming by Avid, the installer should warn if it cannot find a suitable device, link to relevant documentation etc. There are many cases of cryptic errors/crashes in Pro Tools that could be avoided with some simple checking in the code and a nice human understandable warning/error. Avid seems to be a very lazy/sloppy here.
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