Pro Tools First crashes when creating project

[Will Sidwell]

Hey,

I realise that this topic has been posted before but I created a new thread as I think that my post is more specific.

Have installed PTF on new laptop.
When Creating New Project from a template I get to:
Opening Overview file
A Session Notes box appears with:
"Some inputs or outputs may have become inactive because your audio hardware device has changed."
Would you like to save a detailed report? No/Yes
No or Yes the program crashes. No error message
(detailed report is simply message that appears in Session Notes box)
The project is created but when I try to open it I get following message:
"Project Name cannot be opened. The latest version of the project may have been uploaded by a newer version of Pro Tools. Please install any available updates & try again."
Interestingly if I Create New Project without template, the Project opens & I see the Edit window & then it crashes. No error message.

Am running:
Focusrite Scarlett 2i2 3rd Gen
Focusrite Control latest version
Pro Tools First 2020.9.0
Windows 10 Pro latest version & fully updated including graphics drivers.

Have uninstalled & re-installed.
PTF Playback Engine is configured to Focusrite USB ASIO
In Windows Control Panel>Sound the Playback & Recording default devices are set to Realtek device

Have done General Trouble Shooting (Windows)
Have done Windows 10 Optimizations & Troubleshooting under Computer
Optimization Guides (Mac & Windows). Thats where I got idea of new User account which got me this far

Have Googled DUC & Searched Knowledgebase
Ironically I had this configuration working on old laptop that was unfortunately under spec.

Is it Windows 10 Pro?
Anyhoo, any thoughts are welcome

SiSoftware Sandra

ID
Host Name : LAPTOP-C9LECQ8U
Workgroup : WORKGROUP

Computer
Model : VivoBook_ASUSLaptop X509JB_X509JB
Serial Number : LAN0CX0********
Chassis : ASUS Notebook
Mainboard : ASUS X509JB
Serial Number : LA43NBCX********
BIOS : AMI (OEM) X509JB.304 06/11/2020
TPM - Trusted Platform Module : INTC Intel 2.0 (PCR 24)
Intel vPro : 13.0.21.1319
Total Memory : 19.81GB SO-DIMM DDR4

Processors
Processor : Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz (4C 3.8GHz, 3.6GHz IMC, 4x 512kB L2, 8MB L3)
Socket/Slot : FC BGA1526

Chipset
Memory Controller : ASUS Core10U (IceLake-U 4C) ULV Host Bridge/DRAM Registers 100MHz, 2x 10GB SO-DIMM DDR4 2.13GHz 128-bit, Integrated Graphics

Memory Module(s)
Memory Module : Hynix (Hyundai) HMA82GS6JJR8N-VK 16GB SO-DIMM DDR4 2Rx8 PC4-21300SO DDR4-2666 (19-19-19-44 4-63-21-7)

Video System
Monitor/Panel : AU Optronics Generic PnP Monitor (1920x1080, B156HTN06.1
, 15.5")
Video Adapter : NVIDIA GeForce MX110 (256S 2C SM5.5 979MHz, 1MB L2, 2GB 5GHz 64-bit, PCIe 3.0 x4)

Graphics Processor
CUDA : NVIDIA GeForce MX110 (256S 2C SM5.0 979MHz, 1MB L2, 2GB 5GHz 64-bit)
OpenCL : Intel(R) Iris(R) Plus Graphics (512S 64C SM2.1 1.1GHz, 1MB L2, 8GB)
OpenCL : NVIDIA GeForce MX110 (256S 2C SM1.2 979MHz, 1MB L2, 2GB 5GHz 64-bit)
D3D 11 : NVIDIA GeForce MX110 (256S 2C SM11.5 979MHz, 1MB L2, 2GB 5GHz 64-bit)
D3D 11 : Intel(R) Iris(R) Plus Graphics (128MB)
OpenGL : GeForce MX110/PCIe/SSE2 (2GB)

Storage Devices
Disk : WDC PC SN520 SDAPNUW-512G-1202 (512.1GB, RAID, SCSI-6)

Logical Storage Devices
OS (C:) : 476GB (NTFS, 4kB) @ WDC PC SN520 SDAPNUW-512G-1202 (512.1GB, RAID, SCSI-6)
RECOVERY : 1GB (NTFS, 4kB) @ WDC PC SN520 SDAPNUW-512G-1202 (512.1GB, RAID, SCSI-6)
SYSTEM : 256MB (FAT32, 4kB) @ WDC PC SN520 SDAPNUW-512G-1202 (512.1GB, RAID, SCSI-6)

Peripherals
LPC Hub Controller #1 : ASUS 495 Premium-U (Ice Lake-LP) LPC Controller
Audio Device : ASUS Core10 (Ice Lake-LP) Smart Sound Technology Audio Controller
Audio Codec : Realtek Semi 0256
Disk Controller : ASUS PCI standard RAM Controller
Disk Controller : ASUS ICH8 Mobile SATA RAID Controller
USB Controller #1 : ASUS Core10 (Ice Lake-LP) USB 3.1 xHCI Host Controller
SMBus/i2c Controller #1 : Intel ICH SMBus

Printers and Faxes
Printer : Microsoft Software Printer Driver (300x300, Colour)
Printer : Send to Microsoft OneNote 16 Driver (1200x1200, Colour)
Printer : Microsoft XPS Document Writer v4 (600x600, Colour)
Printer : Microsoft Print To PDF (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Biometrics
Voice : Analog NUI Voice Virtual Sensor (Voice)

Network Services
Network Adapter : Bluetooth Device (Personal Area Network) (Ethernet)
Wireless Adapter : Intel(R) Wireless-AC 9461 (802.11ac (VHT), AES-CCMP, 433.3Mbps)

Power Management
Battery #1 : ASUSTeK ASUS Battery 32.00Wh/4.20Ah

Operating System
Windows System : Microsoft Windows 10 Professional 10.0.19042
Platform Compliance : x64

[JoelG]

I'm not 100% about First, but you could try trashing the Pro Tools preferences: https://www.sweetwater.com/sweetcare...s-preferences/

Joel

[Will Sidwell]

Yeah already tried it. Did it again to be sure. Looks like I will have to look at other
software packages

[Will Sidwell]

I am setting up the laptop for my brother who is the muso. If we decided to go down Pro Tools path I guess there is no guarantee that it would work on this setup