PT-First does not run on my Windows 10 Pro machine

[stardust123456]

Recently I bought a Focusrite Scarlet Solo interface that came with PT-First.
I was able to install PT and also the iLok license manager, which is running good. The same for the Avid application manager.
When I start the program it goes well until it comes to the point that it says: Before you get started, you will be directed to the Playback Engine.
Please, make sure that the proper audio device is selected. Once you press ok it starts to initialize the audio engine. It then stops with the message that Pro tools First has stopped working. And the only option you then have is to close the program. This keeps repeating over and over again. I re-installed the whole lot 4 times now, without any change. I even did a fresh install of Windows 10 Pro on my machine, without success.
I also tried holding the N-button when starting the app. No difference here.

ProTools First version 12.8.2
Windows 10 Pro x64
Installed the AISO4all driver as well.
I have the Focusrite interface connected and it is working when I play audio through it.

Here is my hardware report.
I hope that someone can help me. Thank you so much

SiSoftware Sandra
ID
Host Name : MSI-JJ
Workgroup : WORKGROUP
Computer
Model : MSI GT72
Serial Number : *******************
Chassis : Desktop
Mainboard : MSI MS-1781
Serial Number : BSS-**********
BIOS : AMI (OEM) E1781IMS.10D 09/15/2014
Intel vPro : 9.00.30.1482
Total Memory : 32GB DDR3 SO-DIMM
Processors
Processor : Intel(R) Core(TM) i7-4710HQ CPU @ 2.50GHz (4C 8T 3.49GHz, 3.5GHz IMC, 4x 256kB L2, 6MB L3)
Socket/Slot : FC PGA947 (G3)
Chipset
Memory Controller : MSI Core (Haswell) DRAM Controller 100MHz, 2x 16GB DDR3 SO-DIMM 1.6GHz 128-bit, Integrated Graphics
Memory Module(s)
Memory Module : Kingston MSI16D3LS1KFG8G 8GB DDR3 SO-DIMM PC3-12800SO DDR3-1600 (11-11-11-29 5-40-13-6)
Memory Module : Kingston MSI16D3LS1KFG8G 8GB DDR3 SO-DIMM PC3-12800SO DDR3-1600 (11-11-11-29 5-40-13-6)
Memory Module : Kingston MSI16D3LS1KFG8G 8GB DDR3 SO-DIMM PC3-12800SO DDR3-1600 (11-11-11-29 5-40-13-6)
Memory Module : Kingston MSI16D3LS1KFG8G 8GB DDR3 SO-DIMM PC3-12800SO DDR3-1600 (11-11-11-29 5-40-13-6)
Video System
Monitor/Panel : ChiMei Generic PnP Monitor (1920x1080, N173HGE-E11
, 17.3")
Video Adapter : Intel(R) HD Graphics 4600 (20CU 160SP 1.2GHz, 512kB L2, 128MB DDR3 1.6GHz 128-bit, Integrated Graphics)
Graphics Processor
OpenCL : Intel(R) HD Graphics 4600 (160SP 20C 1.2GHz, 256kB L2, 1.6GB DDR3 1.6GHz 128-bit, Integrated Graphics)
D3D 11 : Intel(R) HD Graphics 4600 (160SP 20C 1.2GHz, 512kB L2, 128MB DDR3 1.6GHz 128-bit, Integrated Graphics)
OpenGL : Intel(R) HD Graphics 4600 (160SP 20C 1.2GHz, 512kB L2, 128MB DDR3 1.6GHz 128-bit, Integrated Graphics)
Storage Devices
Raid 0 Volume (512.1GB, PCIe/NVMe) : 477GB (C:)
4x TOSHIBA THNSNJ128G8NU (1TB, RAID0/SATA600, SCSI-5, M.2, SSD) : 932GB (D:)
4x TOSHIBA THNSNJ128G8NU (RAID0/SATA600, M.2, BD-RE, DVD+-RW, CD-RW) : N/A (E:)
Logical Storage Devices
OS_Install (C:) : 475GB (NTFS, 4kB) @ Raid 0 Volume (512.1GB, PCIe/NVMe)
Data (D:) : 913GB (NTFS, 4kB) @ 4x TOSHIBA THNSNJ128G8NU (1TB, RAID0/SATA600, SCSI-5, M.2, SSD)
WinRE tools : 600MB (NTFS, 4kB) @ Raid 0 Volume (512.1GB, PCIe/NVMe)
SYSTEM : 296MB (FAT32, 4kB) @ Raid 0 Volume (512.1GB, PCIe/NVMe)
Hard Disk : 784MB (NTFS, 4kB) @ Raid 0 Volume (512.1GB, PCIe/NVMe)
BIOS_RVY : 18GB (NTFS, 4kB) @ 4x TOSHIBA THNSNJ128G8NU (1TB, RAID0/SATA600, SCSI-5, M.2, SSD)
Optical Drive (E:) : N/A @ 4x TOSHIBA THNSNJ128G8NU (RAID0/SATA600, M.2, BD-RE, DVD+-RW, CD-RW)

Peripherals
LPC Hub Controller #1 : MSI Lynx Point LPC Controller
Audio Device : MSI Lynx Point HD Audio Controller
Audio Codec : Realtek Semi High Definition Audio
Disk Controller : MSI Mobile SATA RAID Controller
USB Controller #1 : MSI Lynx Point USB xHCI Host Controller
USB Controller #2 : MSI Lynx Point USB Enhanced Host Controller #2
USB Controller #3 : MSI Lynx Point USB Enhanced Host Controller #1
SMBus/i2c Controller #1 : Intel ICH SMBus

Printers and Faxes
Printer : Send to Microsoft OneNote 15 Driver (1200x1200, Colour)
Printer : Microsoft XPS Document Writer v4 (600x600, Colour)
Printer : Microsoft Print To PDF (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)
Printer : Brother DCP-585CW (600x600, Colour)

Network Services
Network Adapter : Killer E2200 Gigabit Ethernet Controller (Ethernet, 1Gbps)
Wireless Adapter : Killer Wireless-n/a/ac 1525 Wireless Network Adapter

Power Management
Battery #1 : MSI BTY-M6D 86.58Wh/6.92Ah

Operating System
Windows System : Microsoft Windows 10 Professional 10.00.16299
Platform Compliance : x64

Performance Enhancing Tips
Warning 2513 : TPM not detected. Some security features are unavailable.
Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip.

[64GTOBOY]

See this post : http://duc.avid.com/showthread.php?t=396275

[stardust123456]

I have seen this post.That is why I gave a lot of info

[junkgear]

You system looks fine and unfortunately, others are having this same issue with PTF.

Although not the best solution, someone else got theirs to work by uninstalling and reinstalling. Check this post for details.

Also, you shouldn't need ASIO4ALL since your Focusrite interface has an ASIO driver. Just make sure Windows is not trying to use the Focusrite as the default playback device, as this can cause issues.

So, to summarize, Uninstall ASIO4ALL, make sure Windows isn't using the Focusrite as the default playback device, uninstall PTF, reboot your system. Install PTF and try again.

Hope this works for you.

[stardust123456]

Hi Junkgear
Thank you so much for your input.
Do you know if this is an issue specific to PTF? Or can one expect that as well with the 'full versions'. This is my first encounter with PT and I must honestly say that it has not been very encouraging so far.
As you can read, I installed and un-installed the app about 4 times now, but each time without success. I was considering to just forget about PT and go for Ableton. (The Focusrite people also supply a version of Ableton with the kit).
I opened a support ticket with Avid, but nothing heard yet.
Thank you once more for your help

[junkgear]

As far as I know, this is just an issue with PTF. You can also try holding down the N key while PT starts. This forces a hardware refresh and can fix a lot of playback selection issues... at least in the full version. It's worth a shot at this point.

I have also escalated this issue and hope that it will help you get official support a bit quicker.

[stardust123456]

thank you so much for your help junkgear and for escalating the issue.......
I hope a fix will be found soon......
I tried your 'N' button suggestion, but without success...