DIGI 002 RACK firewire link stopped. weird noises

[chagos]

digi 002 rack
less than a year old.
listening to itunes tonight and all of a sudden itunes stops playing and I hear a bunch of little "click " sounds coming from the back of my 002.

i look back and its the link light going on and off, on and off, on and off.

So i restarted. same prob.

restart, unhook all cables, switch firewire cables, switch firewire ports . . .still same problem.

????????????????

g5 1.8ghz, mac os 10.3.9, 1.25 RAM. no problems ever until tonight.

please do not tell me i have to send it somewhere . . .god, that would suck.

[breakinglaceshq]

Sounds like a power harness problem...they are notorious on the Digi002 racks...

You can have digi ship you a repair kit.

[chagos]

oh god no . . .no. no. no. no. no. n.

[chagos]

UPDATE:
as of this morning my digi 002 is dead. the power will come on, but i have no link to any firewire ports, nothing.

when opening the digi core audio manager, i cannot get it to see the 002, so i guess i now have the same problem as many others.

anyone know the link to get this taken care of, or where to contact digi for fast support?

[skyuser101]

Hi ,
It would seem to me now that 002's rack or otherwise blow out a powerharness around the 1 year mark . People often think its the firewire ports that are blown . mabey they get blown along the way as well . Mine just went today in the middle of a workshop with 8 actors and a producer sitting in front of me looking at me sideways great fun it was . i think also that if its on too long and overheats a llittle there is more chance of it going .

hope it gets better for ye

[chagos]

UPDATE:
I talked to digidesign support on monday, the 8th of aug, and finished dealing with them by 3.p.m. pacific time.

august 9th, at 1 pm I received my power harness kit via Fed Ex and all is working again smoothly.

I complain a lot about customer service because I am on a limited budget, so when I make a buy like a 002 rack, it really counts to me.

Now, i have had many a problem with digi support before, and complained quite a bit.

This time though, I thought I'd just say thanks for the quick fix. I do not think it was enough to actually to keep me going on the 002 rack, but the customer service was appreciated.

Cheers

[breakinglaceshq]

the power harness thing is notorious...but thanks to the DUC...I was able to diagnose and fix the problem...guess you did too... I think that's the only major problem with the 002...it should work well from now on...