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Old 11-04-2019, 04:52 AM
cosmotone cosmotone is offline
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Join Date: Sep 2013
Location: FRANCE
Posts: 20
Default Loyalty rewards not in my account

Hi,

I'm trying to find some of the loyalty rewards that have been advertised to me by email but I cant find them in my account :
  • Pro Sound Effects | Foley Essentials
  • Convology XT Plates

Anyone from Avid can help me?

I have an active Support Plan for Pro Tools Ultimate. My account is tied to the same email address than my DUC profile.

Also, how to write to support for such matters?

Thanks
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  #2  
Old 11-07-2019, 11:31 AM
cosmotone cosmotone is offline
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Default Re: Loyalty rewards not in my account

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Old 11-07-2019, 12:33 PM
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jeffro jeffro is offline
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Join Date: Jun 1999
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Default Re: Loyalty rewards not in my account

Quote:
Originally Posted by cosmotone View Post
Hi,

I'm trying to find some of the loyalty rewards that have been advertised to me by email but I cant find them in my account :
  • Pro Sound Effects | Foley Essentials
  • Convology XT Plates

Anyone from Avid can help me?

I have an active Support Plan for Pro Tools Ultimate. My account is tied to the same email address than my DUC profile.
Starting a support case for you.
Quote:
Also, how to write to support for such matters?

Thanks
Your active product includes support. That's accessed through the Support Center link in my.avid.com or by calling in with your product's System ID. I noticed your Support Center link is not enabled, so will note that in your case to get that fixed as well.
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  #4  
Old 11-07-2019, 01:22 PM
cosmotone cosmotone is offline
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Join Date: Sep 2013
Location: FRANCE
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Default Re: Loyalty rewards not in my account

Thanks for your help Jeffro!

That explains why I couldn’t find a way to write to support. I had the impression that phone support was reserved for technical issues, not account related issues.
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  #5  
Old 11-08-2019, 02:00 AM
cosmotone cosmotone is offline
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Join Date: Sep 2013
Location: FRANCE
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Default Re: Loyalty rewards not in my account

Got contacted by support shortly after, everything's in my account now. Thanks!
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