Avid Pro Audio Community

s.d. finley · #1 02-17-2018, 03:52 PM

I bought a new Avid Omni and registered it but I didn't get a Digilink license. I need it as my HDN isn't being recognized in PTHD 2018.1

jjnssn · #2 02-17-2018, 04:04 PM

Enter a support case through your account, I expect it will be faster.

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s.d. finley · #3 02-19-2018, 01:06 PM

I did enter a support ticket and Avid did contact me back rather quickly. I have to resubmit some stuff for them which they should already have as I already registered the Omni. Somehow I think I am SOL. Also, how does one see the hardware associated to ones Avid account? I can see software all day long but no hardware.

Southsidemusic · #4 02-19-2018, 01:37 PM

I will forward this to Avid and get it sorted as fast as possible, Hang tight and someone will get back regarding this here or via PM or email so look for a response from Avid within a day at the latest.

s.d. finley · #5 02-19-2018, 01:50 PM

Hi, I just registered a HDN PCIe card and PTHD perpetual subscription also. I thought out of those 3! items I registered I would have gotten the digilink i/o asset. But no.

s.d. finley · #6 02-19-2018, 03:31 PM

what about this: Digilink i/o is included with the purchase of any new Avid HD interface (HD OMNI, HD MADI, HD I/O, Pro Tools | MTRX) as well as with hardware exchanges (e.g. HD TDM to HDX) starting on 9/28/2016.

I bought a NEW OMNI!! That IS an HD interface is it not?

jeffro · #7 02-19-2018, 10:24 PM

Yes, a DigiLink license is included with Avid HD interfaces.

Having trouble finding your case, perhaps the OMNI was registered under a different name/email? Do you have a Case #?

s.d. finley · #8 02-20-2018, 11:58 AM

Quote:

Originally Posted by jeffro

Yes, a DigiLink license is included with Avid HD interfaces.

Having trouble finding your case, perhaps the OMNI was registered under a different name/email? Do you have a Case #?

Thanks for the reply jeffro. I didn't get a digilink license when I registered my omni. Also how do I see my hardware in my Avid account?

jeffro · #9 02-20-2018, 12:13 PM

Quote:

Originally Posted by s.d. finley

Thanks for the reply jeffro. I didn't get a digilink license when I registered my omni. Also how do I see my hardware in my Avid account?

Will get a support case going to get your account info and solve this. Please check your email in a bit...

s.d. finley · #10 02-20-2018, 12:20 PM

Hi I have a case # 03406281

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