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Avid Pro Audio CommunityHow to Join & Post • Community Terms of Use • Help Us Help YouKnowledge Base Search • Community Search • Learn & Support |
#21
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Re: Charged Twice For Support Plan
I see both of your cases in the queue, so any duplicate charges will be taken care of. The rep should also be able to help with your phone support if that's not working properly. Sorry for the trouble.
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#22
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Re: Charged Twice For Support Plan
Here is a twist: In the case management web portal, I clicked on the area that says "Contracts." In there is the $399 plan and its listed as starting next year! What the hell? I have a sneaking suspicion that this is related to the auto renewal weirdness.
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---------------------------------------------------- MacOS 12.4 / Pro Tools Ultimate 2022.4 |
#23
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Re: Charged Twice For Support Plan
Ah just saw this, thank you Jeffro. Hopefully this will get resolved soon. Appreciate the assistance!
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---------------------------------------------------- MacOS 12.4 / Pro Tools Ultimate 2022.4 |
#24
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Re: Charged Twice For Support Plan
Consider calling one of the retailers next year. You will deal with a human directly who’s got your back and you might even save a little money or get something extra as a thank you for your business. And they will deal with problems if the renewal glitches.
Sent from my iPhone using Tapatalk
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Neale Eckstein Fox Run Studio website Fox Run Studio Youtube Channel Neale's photography website |
#25
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Charged Twice For Support Plan
Last year I paid early hoping to avoid any delay. Actually it ended causing a delay. This year I just let the process of renewal and charge to my credit card happen and then a week in advance I put an ASC in and asked that the process be verified. This year no delay and my license was renewed and ASC was closed the same day.
I don’t fully understand the grace period, and how that impacts the bundled plugins, yet the folks helping at avid said there is a 30 day grace period so if the transaction doesn’t happen that day your perpetual license should hold you over until the transaction is complete. Again and however not sure if the bundled plugs will run during the grace period. Sent from my iPhone using Tapatalk Pro |
#26
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Re: Charged Twice For Support Plan
Hey @jeffro what is the response time like for this system? Thankfully I have never had to use it before, but still no word from Avid Support.
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---------------------------------------------------- MacOS 12.4 / Pro Tools Ultimate 2022.4 |
#27
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Re: Charged Twice For Support Plan
This STILL has not been dealt with. The cases have been "assigned" yet nothing has happened. I have no choice but to deny the charges on my credit card.
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---------------------------------------------------- MacOS 12.4 / Pro Tools Ultimate 2022.4 |
#29
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Re: Charged Twice For Support Plan
I've just been charged twice. 2 days apart.
System ID: 50863565 |
#30
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Re: Charged Twice For Support Plan
Found your support case and see our rep asked for more info but hasn't seen a reply. Please check your email for a case notice and reply to that if this is still an open issue. Thanks.
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