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#1
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Missing iLok authorization for Pro Tools 10 - PT won't launch
Hi all,
I recently upgraded from PT 9 to 10 (Native). Installed everything from scratch: - fresh Win 7 Home - Avid Mbox 3 Pro drivers - Pro Tools 10 + Avid Virtual Instruments - iLok latest drivers Downloaded my new license onto my iLok (Pro Tools 10 + 9 bundle) - everything went smooth, rebooted and tried to launch PT. I was prompted with this message: Error, missing iLok authorization for "Pro Tools 10". Please insert the necessary iLok and restart Pro Tools. Now, iLok is plugged in, it is recognized (light is on), drivers are installed, it shows up when I'm logged in to iLok website, the correct licence is there. I tried re-installing everything again, this time starting with the iLok drivers before Pro Tools - no luck. Also tried plugging out the iLok and then plugging it back in before launching PT (advice I found on this forum) - no luck again. Tried launching PT without the iLok (just to see what happens) - got the exact same message as above. I've never had any hassle with PT9 or iLok assets on my PC. Any advice would be appreciated. Thank you! SiSoftware Sandra report. Computer Model : HP (Compaq) Presario GV329AA-ABU SR5249UK Workgroup: WORKGROUP Host Name: Studio User: X Processor Model : Intel(R) Core(TM)2 Duo CPU E4500 @ 2.20GHz Speed : 2.2GHz Cores per Processor : 2 Unit(s) Type : Dual-Core L1D (1st Level) Data Cache : 2x 32kB, Synchronous, Write-Thru, 8-way, 64 byte line size L2 (2nd Level) Cache : 2MB, ECC, Synchronous, ATC, 8-way, 64 byte line size, 2 threads sharing Computer Mainboard : ASUS Leonite2 BIOS : Phoenix Technologies, LTD 5.21 07/27/2007 Bus(es) : ISA X-Bus PCI PCIe IMB USB FireWire/1394 i2c/SMBus Multi-Processor (MP) Support : No Multi-Processor Advanced PIC (APIC) : Yes Total Memory : 3GB DIMM DDR2 Chipset Model : HP 82945G Processor to I/O Controller Front Side Bus Speed : 4x 200MHz (800MHz) Total Memory : 3GB DIMM DDR2 Channels : 2 Memory Bus Speed : 2x 333MHz (666MHz) Memory Module(s) Memory Module : Micron 8HTF12864AY-667E1 1GB DIMM DDR2 PC2-5300U DDR2-666 (5-5-5-15 3-20-5-3) Memory Module : Micron 4HTF6464AY-667E1 512MB DIMM DDR2 PC2-5300U DDR2-666 (5-5-5-15 3-20-5-3) Memory Module : Micron 8HTF12864AY-667E1 1GB DIMM DDR2 PC2-5300U DDR2-666 (5-5-5-15 3-20-5-3) Memory Module : Micron 4HTF6464AY-667E1 512MB DIMM DDR2 PC2-5300U DDR2-666 (5-5-5-15 3-20-5-3) Video System Video Adapter : ATI Radeon HD 2400 (40 SM4.0 450MHz, 256MB DDR2 1GHz 64-bit, PCIe 1.00 x16) Graphics Processor Storage Devices Hitachi HDT725032VLA380 (320.1GB, SATA300, 3.5", 7200rpm, 7MB Cache) : 298GB (C:) Seagate ST31000340AS (1TB, SATA300, 3.5", 7200rpm) : 932GB (D:) (E:) (F:) (G:) Generic USB SD Reader (USB2) : N/A (O:) Generic USB CF Reader (USB2) : N/A (P:) Generic USB SM Reader (USB2) : N/A (Q:) Generic USB MS Reader (USB2) : N/A (R:) HL-DT-STDVD-RAM GH22LS30 (SATA150, DVD+-RW, CD-RW, 2MB Cache) : N/A (H:) Logical Storage Devices Hard Disk (C:) : 298GB (NTFS) @ Hitachi HDT725032VLA380 (320.1GB, SATA300, 3.5", 7200rpm, 7MB Cache) LIBRARY (D:) : 294GB (NTFS) @ Seagate ST31000340AS (1TB, SATA300, 3.5", 7200rpm) MATERIALS (E:) : 293GB (NTFS) @ Seagate ST31000340AS (1TB, SATA300, 3.5", 7200rpm) AUDIO (F:) : 195GB (NTFS) @ Seagate ST31000340AS (1TB, SATA300, 3.5", 7200rpm) BIN (G:) : 149GB (NTFS) @ Seagate ST31000340AS (1TB, SATA300, 3.5", 7200rpm) Removable Drive (O:) : N/A @ Generic USB SD Reader (USB2) Removable Drive (P:) : N/A @ Generic USB CF Reader (USB2) Removable Drive (Q:) : N/A @ Generic USB SM Reader (USB2) Removable Drive (R:) : N/A @ Generic USB MS Reader (USB2) Optical Drive (H:) : N/A @ HL-DT-STDVD-RAM GH22LS30 (SATA150, DVD+-RW, CD-RW, 2MB Cache) Peripherals LPC Hub Controller 1 : HP 82801GH (ICH7DH) LPC Interface Controller LPC Legacy Controller 1 : Asus F8000 Audio Device : HP 82801G (ICH7) High Definition Audio Disk Controller : HP 82801G (ICH7) Ultra ATA Storage Controller Disk Controller : HP 82801GB/GR/GH (ICH7) Serial ATA Storage Controller USB Controller 1 : HP 82801G (ICH7) USB Universal Host Controller USB Controller 2 : HP 82801G (ICH7) USB Universal Host Controller USB Controller 3 : HP 82801G (ICH7) USB Universal Host Controller USB Controller 4 : HP 82801G (ICH7) USB Universal Host Controller USB Controller 5 : HP 82801G (ICH7) USB 2.0 Enhanced Host Controller FireWire/1394 Controller 1 : HP FW322/323 IEEE1394 OHCI FireWire Controller SMBus/i2c Controller 1 : Intel ICH SMBus Printers and Faxes Printer : Send To Microsoft OneNote Driver (300x300, Colour) Printer : Microsoft XPS Document Writer (600x600, Colour) Fax : Microsoft Shared Fax Driver (200x200) Printer : CutePDF Writer (4000x4000, Colour) Peripherals Network Services Network Adapter : Intel(R) PRO/100 VE Network Connection (Ethernet, 100Mbps) Operating System Windows System : Microsoft Windows 7 Home 6.01.7601 (Service Pack 1) Platform Compliance : x86 |
#2
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Re: Missing iLok authorization for Pro Tools 10 - PT won't launch
I can already tell you what the problem is because I went through all this crap myself.
If you have an e-mail address handy, I can forward you the e-mail I received from PACE which contains a .exe that Avid obviously failed to properly consider. Like everything else they make it seems. Did I mention that I hate PT10 for the trouble its caused? |
#3
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Re: Missing iLok authorization for Pro Tools 10 - PT won't launch
Thanks for your reply, TheJamsh.
I would be greatful if you could forward the email to: yanqui636[at]gmail.com Thank you very much. Is there more trouble you are experiencing with PT10? |
#4
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Re: Missing iLok authorization for Pro Tools 10 - PT won't launch
Quote:
jeam_25(at)hotmail.com Thanks
__________________
Mac M1 Studio Ultra - Sonoma Beta OS Avid Carbon Interface Protools Ultimate |
#5
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Missing iLok authorization for Pro Tools 10 - PT won't launch
Hello,
I'm having this same problem since last week "I was prompted with this message: Error, missing iLok authorization for "Pro Tools 10". Please insert the necessary iLok and restart Pro Tools. Now, iLok is plugged in, it is recognized (light is on), drivers are installed, it shows up when I'm logged in to iLok website, the correct licence is there. I tried re-installing everything again, this time starting with the iLok drivers before Pro Tools - no luck." Please help! My email: rogeribeiro[a]gmail.com |
#6
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Re: Missing iLok authorization for Pro Tools 10 - PT won't launch
Quote:
I am just a litle confused now, TheJamsh. How come they've sent you an .exe file, but advised me to contact Avid since it's the exact same problem we're experiencing? |
#7
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Re: Missing iLok authorization for Pro Tools 10 - PT won't launch
This is just getting more ridiculous. Pace washed thier hands off. Avid wants me to pay them for a customer support ticket - WTF? I just paid you 300 bucks for an upgrade!! I installed everything by the book and it doesn't work. Does anyone know how to fix that stupid iLok error?
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#8
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When you registered ProTools 10 with avid (if you have not done this yet, do it) you will receive a free support code via e-mail. Use that code for your installation problems. No need to pay again.
Sent from my MB200 using Tapatalk |
#9
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Re: Missing iLok authorization for Pro Tools 10 - PT won't launch
Thanks, 'browniespeaks'. I registered PT 10 the day I bought it, but totally forgot about the complimentary code. Will send the email now. Cheers!
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#10
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Re: Missing iLok authorization for Pro Tools 10 - PT won't launch
Quote:
1. A bad iLok 2. A bad driver install 3. A problem with the USB port they were using 4. Other software installed causing problems, usually virus protection or OS 'permissions' of varying types. In every case where we thought we found an iLok that was actually experiencing a true issue we'd get the iLok and it would work perfectly on our test systems. If PACE was finally able to come up with a good fix for this, I'd really like to know what it is, as this is one mystery that had us stumped. |
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