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Old 09-15-2020, 05:04 PM
dgrube123 dgrube123 is offline
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Join Date: Sep 2020
Location: Burlington Vt
Posts: 1
Default ProTools has encountered an unrecognized component and must now exit

Hello!


I've been using ProTools 12 on my laptop for several years without issue, but sometime in the past few weeks, it stopped opening. It goes through the loading bar of initializing plugins and the midi engine, but once the bar fills, it then says "Protools has encountered an unrecognized component and must now exit."


I am also using a PreSonus AudioBox USB96, but that worked without issue for several months.



What I've tried to fix it:
-Restarting my laptop
-Full uninstall and reinstall of ProTools 12, including preferences
-Uninstall of other unused programs, in case something was clashing
-Updating or reinstalling audio drivers
-Checking for plugins that weren't unpacked in their folder


I've basically tried every solution I could find on threads with similar issues, but to no avail.


SiSoftware Sandra

ID
Host Name : DESKTOP-0DK0SSR
Workgroup : WORKGROUP

Computer
Model : CyberPowerPC TRACER KBL
Serial Number : To be fille***********
Chassis : Standard Laptop
Mainboard : CyberPowerPC TRACER
Serial Number : To be fille***********
BIOS : AMI (OEM) 2.03 05/11/2017
TPM - Trusted Platform Module : INTC Intel 2.0 (PCR 24)
Intel vPro : 11.6.10.1196
Total Memory : 16GB SO-DIMM DDR4

Processors
Processor : Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz (4C 8T 2.61GHz/3.8GHz, 2.3GHz/3.5GHz IMC, 4x 256kB L2, 6MB L3)
Socket/Slot : FC BGA1440

Chipset
Memory Controller : Tongfang Hongkong Limited Core7H (Kabylake-H QC) Mobile Host Bridge/DRAM Registers 100MHz, 2x 8GB SO-DIMM DDR4 2.13GHz 128-bit, Integrated Graphics

Memory Module(s)
Memory Module : Kingston/Micron 9905624-012A00G 8GB SO-DIMM DDR4 1Rx8 PC4-17100SO DDR4-2132 (15-15-15-37 4-52-17-6)
Memory Module : Kingston/Micron 9905624-012A00G 8GB SO-DIMM DDR4 1Rx8 PC4-17100SO DDR4-2132 (15-15-15-37 4-52-17-6)

Video System
Monitor/Panel : LG Generic PnP Monitor (1920x1080, LP156WF6-SPK3, 15.5")
Monitor/Panel : ViewSonic VG930m-3
(1280x1024, 19.1")
Video Adapter : Intel(R) HD Graphics 630 (192S 24C SM6.4 1.1GHz, 768kB L2, 4GB DDR4 4.27GHz 128-bit, Integrated Graphics)
Video Adapter : NVIDIA GeForce GTX 1050 Ti (768S 6C SM6.4 1.5GHz/1.62GHz, 1MB L2, 4GB 7.2GHz 128-bit, PCIe 3.0 x16)

Graphics Processor
CUDA : NVIDIA GeForce GTX 1050 Ti (768S 6C 1.5GHz/1.62GHz, 1MB L2, 4GB 7.2GHz 128-bit)
OpenCL : NVIDIA GeForce GTX 1050 Ti (768S 6C 1.5GHz/1.62GHz, 1MB L2, 4GB 7.2GHz 128-bit)
OpenCL : Intel(R) HD Graphics 630 (192S 24C 1.1GHz, 512kB L2, 6.4GB DDR4 4.27GHz 128-bit, Integrated Graphics)
D3D 11 : NVIDIA GeForce GTX 1050 Ti (768S 6C 1.5GHz/1.62GHz, 1MB L2, 4GB 7.2GHz 128-bit)
D3D 11 : Intel(R) HD Graphics 630 (192S 24C 1.1GHz, 768kB L2, 128MB DDR4 4.27GHz 128-bit, Integrated Graphics)
OpenGL : GeForce GTX 1050 Ti/PCIe/SSE2 (4GB)
OpenGL : GeForce GTX 1050 Ti/PCIe/SSE2 (4GB)

Storage Devices
Disk : WDC WDS512G1X0C-00ENX0 (512.1GB, NVMe3x2)
Disk : HGST HTS721010A9E630 (1TB, SATA600, 2.5", 7200rpm, 32MB Cache)

Logical Storage Devices
Recovery : 450MB (NTFS, 4kB) @ WDC WDS512G1X0C-00ENX0 (512.1GB, NVMe3x2)
Hard Disk (C:) : 476GB (NTFS, 4kB) @ WDC WDS512G1X0C-00ENX0 (512.1GB, NVMe3x2)
Hard Disk : 848MB (NTFS, 4kB) @ WDC WDS512G1X0C-00ENX0 (512.1GB, NVMe3x2)
New Volume (D:) : 931GB (NTFS, 4kB) @ HGST HTS721010A9E630 (1TB, SATA600, 2.5", 7200rpm, 32MB Cache)
Hard Disk : 95MB (FAT32, 1kB) @ WDC WDS512G1X0C-00ENX0 (512.1GB, NVMe3x2)

Peripherals
LPC Hub Controller #1 : Tongfang Hongkong Limited ICH100 (Sunrise Point-H) Controller
Audio Device : Tongfang Hongkong Limited CM238 HD Audio Controller
Disk Controller : Tongfang Hongkong Limited ICH100 (Sunrise Point-H) SATA Controller [AHCI mode]
Disk Controller : Tongfang Hongkong Limited ICH100 (Sunrise Point-H) PMC
Disk Controller : Marvell WD Black NVMe SSD
USB Controller #1 : Tongfang Hongkong Limited ICH100 (Sunrise Point-H) USB3 xHCI Controller
SMBus/i2c Controller #1 : Intel ICH SMBus

Printers and Faxes
Printer : Microsoft Software Printer Driver (300x300, Colour)
Printer : Send to Microsoft OneNote 16 Driver (1200x1200, Colour)
Printer : Microsoft XPS Document Writer v4 (600x600, Colour)
Printer : Microsoft Print To PDF (600x600, Colour)
Printer : HP OfficeJet 3830 series (600x600, Colour)
Printer : HP OfficeJet 3830 series (600x600, USB, Colour)
Printer : HP ENVY 5660 series (600x600, USB, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Biometrics
Voice : Analog NUI Voice Virtual Sensor (Voice)

Network Services
Network Adapter : Realtek PCIe GBE Family Controller #2 (Ethernet)
Wireless Adapter : Intel(R) Dual Band Wireless-AC 8265 (802.11ac (VHT), AES-CCMP, 400Mbps)

Power Management
Battery #1 : OEM standard 47.52Wh/3.81Ah

Operating System
Windows System : Microsoft Windows 10 Personal 10.0.18362
Platform Compliance : x64
__________________
Protools 12.8
Windows 10 Intel Core i7-7700HQ CPUu @ 2.80GHz
HDD: 512GB WD Black Series PCIe NVMe M.2 SSD -2050MB/s Read & 800MB/s Write
Memory: 16GB (8GBx2) DDR4/2133MHz SODIMM Memory
Video: NVIDIA(R) GeForce(R) GTX 1050 Ti 4GB GDDR5
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