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Old 09-22-2011, 09:41 PM
felix922 felix922 is offline
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Default Pro Tools 8 crashes all the time!!! Please help!!

Pro tools crashes all the time! Every 2-15 minutes it gives me error message and stops working. I need to reboot, but still get the same problems.
Main problems:
1. Cannot open some PT files. I load PT first, open the session. It starts to load the files but suddenly stops and quits. I need to reboot, but still cannot opn it.
2. SOme files I can open, but it gives me errors every 2-15 miniutes. I cannot even save. Other times it crashes when the files are loaded and EDIT/MIX screet comes on.
3. SOmetimes it gives me messges that PT is low on memory.
Getting very frustrated.
I have updated drivers, optimized PT for WIndows 7, trashed pref and databases. NOTHING WORKS.
I realize that I use some of the things that are not advisable with PT (network adapter USB storage drives) but I used them for months and the problems are recent. I mostly experienc crashes when I mix.
PLease help!



***** Start of Report *****
--------------------------------------------------------------------------------
<<< Status >>>
--------------------------------------------------------------------------------
Name: SiSoftware Sandra Lite [Evaluation] (x64)
Version: 2011.10.17.80
Copyright: Copyright © SiSoftware 1995-Present. All
Rights Reserved.
Registered Owner: felix
Registered Organisation: Unknown
Licence Status: Free strictly for personal/educational use;
21 days trial for any other use.
Licence Extra: You are on day %d of your trial period.
Please see 'Help - Get More' for purchase
details.
URL: http://www.sisoftware.co.uk
E-Mail: sandra.soft@sisoftware.co.uk
Twitter: http://twitter.com/sisoftwareuk
Facebook: http://www.facebook.com/SiSoftware
Host Name: myPC
User: felix
Computer ID: {12D566C8-EC4B-4F39-8AFB-6E4F112A5244}
Result ID: {36EA4B34-F71F-4C83-A1E9-40D6504F023A}
Date: Thursday, September 22, 2011 @ 9:24:06 PM
<<< Comments >>>
--------------------------------------------------------------------------------

<<< Computer Overview >>>
--------------------------------------------------------------------------------
< Computer >
Model: OEM System Product Name
Workgroup: WORKGROUP
Host Name: myPC
User: felix
< Processor >
Model: Intel(R) Core(TM)2 Quad CPU Q9550 @
2.83GHz
Speed: 2.83GHz
Cores per Processor: 4 Unit(s)
Type: Quad-Core
Integrated Data Cache: 4x 32kB, Synchronous, Write-Thru, 8-way, 64
byte line size
L2 Cache: 2x 6MB, ECC, Synchronous, ATC, 24-way, 64
byte line size, 2 threads sharing
< Computer >
Mainboard: ASUS P5P43TD/USB3
BIOS: AMI (OEM) 0401 03/12/2010
Bus(es): ISA X-Bus PCI PCIe IMB USB FireWire/1394 i2c/
SMBus
Multi-Processor (MP) Support: No
Multi-Processor Advanced PIC (:Yes
Total Memory: 8GB DIMM DDR2 DDR3
< Chipset >
Model: ASUS P45/P43/G45/G43 DRAM Controller
Front Side Bus Speed: 4x 333MHz (1.33GHz)
Total Memory: 8GB DIMM DDR2 DDR3
Channels: 2
Memory Bus Speed: 2x 533MHz (1GHz)
< Memory Module(s) >
Memory Module: Corsair CM3X2G1600C9DHX 2GB DIMM DDR3 PC3-
8500U DDR3-1066 (7-7-7-20 4-27-8-4)
Memory Module: Corsair CM3X2G1600C9DHX 2GB DIMM DDR3 PC3-
8500U DDR3-1066 (7-7-7-20 4-27-8-4)
Memory Module: Corsair CM3X2G1600C9DHX 2GB DIMM DDR3 PC3-
8500U DDR3-1066 (7-7-7-20 4-27-8-4)
Memory Module: Corsair CM3X2G1600C9DHX 2GB DIMM DDR3 PC3-
8500U DDR3-1066 (7-7-7-20 4-27-8-4)
< Video System >
Video Adapter: NVIDIA GeForce 7300 SE/7200 GS (2 PS3.0, 2
VS3.0 450MHz, 512MB DDR3 526MHz 64-bit, PCIe
1.00 x16)
< Graphics Processor >
< Storage Devices >
WDC WD1002FAEX-00Z3A0 (1TB, SA:932GB (C:)
WDC WD1002FAEX-00Z3A0 (1TB, SA:932GB (D:)
WL2000GSA6472E (2TB, USB2/SATA:2TB (F:)
HL-DT-ST DVDRAM GH24LS50 (SATA:N/A (E:)
< Logical Storage Devices >
New Volume (F:): 2TB (NTFS) @ WL2000GSA6472E (2TB, USB2/
SATA300, 5400rpm)
System Reserved: 100MB (NTFS)
Hard Disk (C:): 931GB (NTFS) @ WDC WD1002FAEX-00Z3A0 (1TB,
SATA600, 3.5", 7200rpm)
Data (D:): 931GB (NTFS) @ WDC WD1002FAEX-00Z3A0 (1TB,
SATA600, 3.5", 7200rpm)
Optical Drive (E:): N/A @ HL-DT-ST DVDRAM GH24LS50 (SATA150, DVD+-
RW, CD-RW, 2MB Cache)
< Peripherals >
LPC Hub Controller 1: ASUS LPC Interface Controller
LPC Legacy Controller 1: T0 B0-73
Audio Device: ASUS HD Audio Controller
Serial Port(s): 1
Parallel Port(s): 1
Disk Controller: ASUS 4 port SATA IDE Controller
Disk Controller: ASUS 2 port SATA IDE Controller
Disk Controller: ASUS JMB368 IDE Controller
USB Controller 1: ASUS USB UHCI Controller #4
USB Controller 2: ASUS USB UHCI Controller #5
USB Controller 3: ASUS USB UHCI Controller #6
USB Controller 4: ASUS USB EHCI Controller #2
USB Controller 5: ASUS USB UHCI Controller #1
USB Controller 6: ASUS USB UHCI Controller #2
USB Controller 7: ASUS USB UHCI Controller #3
USB Controller 8: ASUS USB EHCI Controller #1
FireWire/1394 Controller 1: ADS Technologies TSB43AB23 1394a-2000 OHCI
PHY/link-layer Controller
SMBus/i2c Controller 1: Intel ICH SMBus
< Printers and Faxes >
Printer: Microsoft XPS Document Writer (600x600,
Colour)
Fax: Microsoft Shared Fax Driver (200x200)
Printer: Adobe PDF Converter (4000x4000, Colour)
< Network Services >
Network Adapter: Realtek PCIe GBE Family Controller (Ethernet,
100Mbps)
< Operating System >
Windows System: Microsoft Windows 7 Ultimate 6.01.7601
(Service Pack 1)
Platform Compliance: x64
< Windows Experience Index >
Current System: 3.3
<<< Mainboard >>>
--------------------------------------------------------------------------------
< Computer >
Manufacturer: OEM
Model: System Product Name
Family: To Be Filled By O.E.M.
Version: System Version
Serial Number: System Serial Number
ID: 7F55F9A0-11D5FE8D-5B48B3AB-6537A739
SKU Number: To Be Filled By O.E.M.
< Computer Chassis >
Manufacturer: Chassis Manufacture
Type: Desktop
Can be locked: No
Version: Chassis Version
Power Cord(s): 1
Serial Number: Chassis Serial Number
Asset Tag: Asset-1234567890
Boot-up State: Safe
Power State: Safe
Thermal State: Safe
Security State: External Interface Locked-out
< Mainboard >
Manufacturer: ASUS
Multi-Processor (MP) Support: No
Multi-Processing (MPS) Version:1.40
Model: P5P43TD/USB3
Type: Mainboard
Version: Rev X.0x
Serial Number: MF70A5G01100291
Asset Tag: To Be Filled By O.E.M.
Location in Chassis: To Be Filled By O.E.M.
BIOS: 64-0401-000001-00101111-031210-Eaglelake
< Mainboard Properties >
Removable: No
Replaceable: Yes
Hot Swap: No
< On-board Devices >
Onboard Ethernet: Ethernet Adapter (Enabled)
< Computer Memory Controller >
Location: Mainboard
Error Correction Capability: None
Number of Memory Slots: 4
Maximum Installable Memory: 16GB
BANK0 - DIMM0: Manufacturer0 PartNum0 SerNum0 AssetTagNum0
DIMM Synchronous 2GB/64 @ 1GHz
BANK1 - DIMM1: Manufacturer1 PartNum1 SerNum1 AssetTagNum1
DIMM Synchronous 2GB/64 @ 1GHz
BANK2 - DIMM2: Manufacturer2 PartNum2 SerNum2 AssetTagNum2
DIMM Synchronous 2GB/64 @ 1GHz
BANK3 - DIMM3: Manufacturer3 PartNum3 SerNum3 AssetTagNum3
DIMM Synchronous 2GB/64 @ 1GHz
< Chipset >
Model: ASUS P45/P43/G45/G43 DRAM Controller
OEM Device Name: Intel P45/P43/G45/G43 DRAM Controller
Revision: A4
Bus: Intel AGTL+
Number of FSB Channels: 1
Front Side Bus Speed: 4x 333MHz (1.33GHz)
Maximum FSB Speed: 4x 333MHz (1.33GHz)
Width: 64-bit
Crossfire Technology: Yes
I/O Queue Depth: 12 request(s)
Maximum Bus Bandwidth: 10.4GB/s
Maximum Power: 24.000W
< Features >
ME - Management Engine: Yes
AMT - Active Management Techno:Yes
< Chipset 1 Hub Interface >
Type: DMI (Direct Media Interface)
Version: 1.00
Number of Ports: 4
In/Out Width: 4-bit / 4-bit
Duplex: Yes
Multiplier: 3x
Speed: 100MHz
< Logical/Chipset Memory Banks >
Bank 0: 1GB DIMM DDR3 7-7-7-20 4-27-9-5 2T
Bank 1: 1GB DIMM DDR3 7-7-7-20 4-27-9-5 2T
Bank 2: 1GB DIMM DDR3 7-7-7-20 4-27-9-5 2T
Bank 3: 1GB DIMM DDR3 7-7-7-20 4-27-9-5 2T
Bank 4: 1GB DIMM DDR2 7-7-7-20 4-27-9-5 2T
Bank 5: 1GB DIMM DDR2 7-7-7-20 4-27-9-5 2T
Bank 6: 1GB DIMM DDR2 7-7-7-20 4-27-9-5 2T
Bank 7: 1GB DIMM DDR2 7-7-7-20 4-27-9-5 2T
Maximum Installable Memory: 8GB
Supported Memory Types: DIMM DDR2 DDR3
Channels: 2
Memory Bus Speed: 2x 533MHz (1GHz)
Maximum Memory Speed: 2x 400MHz (800MHz)
Multiplier: 16/10x
Width: 64-bit
FMAX - Fast Memory Access Supp:Yes
Refresh Rate: 7.80µs
Power Save Mode: No
Fixed Hole Present: No
Maximum Memory Bus Bandwidth: 16.66GB/s
< APIC 1 >
Version: 2.00
Multiplier: 1/2x
Maximum Interrupts: 24
IRQ Handler Engaged: Yes
Enhanced Support: Yes
< Memory Module >
Manufacturer: Corsair
Model: CM3X2G1600C9DHX
Type: 2GB DIMM DDR3
Technology: 8x(1024Mx8)
Speed: PC3-8500U DDR3-1066
Standard Timings: 7-7-7-20 4-27-8-4
Version: 1.00
Timing @ 457MHz: 6-6-6-17 3-23-7-3
Timing @ 533MHz: 7-7-7-20 4-27-8-4
Timing @ 610MHz: 8-8-8-23 5-31-9-5
Timing @ 686MHz: 9-9-9-26 5-35-10-5
< Memory Module >
Manufacturer: Corsair
Model: CM3X2G1600C9DHX
Type: 2GB DIMM DDR3
Technology: 8x(1024Mx8)
Speed: PC3-8500U DDR3-1066
Standard Timings: 7-7-7-20 4-27-8-4
Version: 1.00
Timing @ 457MHz: 6-6-6-17 3-23-7-3
Timing @ 533MHz: 7-7-7-20 4-27-8-4
Timing @ 610MHz: 8-8-8-23 5-31-9-5
Timing @ 686MHz: 9-9-9-26 5-35-10-5
< Memory Module >
Manufacturer: Corsair
Model: CM3X2G1600C9DHX
Type: 2GB DIMM DDR3
Technology: 8x(1024Mx8)
Speed: PC3-8500U DDR3-1066
Standard Timings: 7-7-7-20 4-27-8-4
Version: 1.00
Timing @ 457MHz: 6-6-6-17 3-23-7-3
Timing @ 533MHz: 7-7-7-20 4-27-8-4
Timing @ 610MHz: 8-8-8-23 5-31-9-5
Timing @ 686MHz: 9-9-9-26 5-35-10-5
< Memory Module >
Manufacturer: Corsair
Model: CM3X2G1600C9DHX
Type: 2GB DIMM DDR3
Technology: 8x(1024Mx8)
Speed: PC3-8500U DDR3-1066
Standard Timings: 7-7-7-20 4-27-8-4
Version: 1.00
Timing @ 457MHz: 6-6-6-17 3-23-7-3
Timing @ 533MHz: 7-7-7-20 4-27-8-4
Timing @ 610MHz: 8-8-8-23 5-31-9-5
Timing @ 686MHz: 9-9-9-26 5-35-10-5
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  #2  
Old 09-22-2011, 09:43 PM
felix922 felix922 is offline
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Default Re: Pro Tools 8 crashes all the time!!! Please help!!

I use PT LE 002. PT 8.05
Widows 7
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  #3  
Old 09-22-2011, 09:51 PM
felix922 felix922 is offline
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Default Re: Pro Tools 8 crashes all the time!!! Please help!!

Other issues:
1. If I have a track in SOLO and unSOlo it, the other tracks do not start playing the audio. I have to stop playback and start it again in order to hear the audio.
2. Sometimes only few of the tracks play the audio. Let's say I have 15 tracks for playback. With no solos or mutes only 3-4 will pass the audio. I have to stop and start a few times before it's fixed.
WHat is going on??
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  #4  
Old 09-23-2011, 01:27 AM
zedhed's Avatar
zedhed zedhed is offline
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Default Re: Pro Tools 8 crashes all the time!!! Please help!!

Are you running any Anti Virus software? Either turn it off or give PT special permissions and see if that makes any difference. It's a long shot but worth a try.
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Samples: Samsung SATAlll SSD 840 Pro
Storage: 2x Samsung SATAlll SSD 840 Pro
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  #5  
Old 09-23-2011, 05:08 PM
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Bob L Bob L is offline
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Default Re: Pro Tools 8 crashes all the time!!! Please help!!

Is that 5400 RPM F drive where you sessions live? If so, that might explain it.

Bob
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  #6  
Old 09-23-2011, 06:02 PM
albee1952 albee1952 is offline
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Default Re: Pro Tools 8 crashes all the time!!! Please help!!

Quote:
Originally Posted by Bob L View Post
Is that 5400 RPM F drive where you sessions live? If so, that might explain it.

Bob
Agreed. That is a possible issue. Are any of your drives "green"? Green drives should only be used for backup and archive. Have you done all the system tweaks? Did it work well for a time and then go sour, or has it always been bad on this computer?
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  #7  
Old 09-23-2011, 09:01 PM
felix922 felix922 is offline
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Default Re: Pro Tools 8 crashes all the time!!! Please help!!

Drive F is only used to back up files. ALl Pro Tools Files on drive D.
I have had minor problems for month, but last few weeks it has become horrible. I have done all the Pro Tools tweaks from this forum. What does "green drive" mean??
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  #8  
Old 09-23-2011, 09:02 PM
felix922 felix922 is offline
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Default Re: Pro Tools 8 crashes all the time!!! Please help!!

Quote:
Originally Posted by zedhed View Post
Are you running any Anti Virus software? Either turn it off or give PT special permissions and see if that makes any difference. It's a long shot but worth a try.
I disconnected anti virus and network card... doesnot solve the problem
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  #9  
Old 09-24-2011, 08:26 AM
albee1952 albee1952 is offline
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Default Re: Pro Tools 8 crashes all the time!!! Please help!!

Quote:
Originally Posted by felix922 View Post
What does "green drive" mean??
"green" refers to any of the drives on the market that claim to be green(ie, use less power). Those drives usually either have a slower speed(like 5900 rpm) or will spin down whenever they "think" they don't need to spin at full speed. That's not good for recording where you want the drive running at full speed all the time. WD makes Caviar drives in Black(best performance with the highest price), Blue(good performance, lower price) and Green(which you don't want in your audio machine, except for backup). Other companies offer much the same.
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