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  #11  
Old 04-18-2020, 10:56 PM
sjs sjs is offline
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Join Date: Nov 2000
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Default Active Subscription listed as terminated in iLok

Hi
I have paid my subscription, but it is listed as terminated in iLok for both Pro tools and Falcon. In ACID Link the Pro tools got refreshed and shows the exact new expiration date. I have posted a question in case 03919219.
Thank you

Last edited by jeffro; 04-20-2020 at 05:52 PM. Reason: Solved via support case.
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  #12  
Old 04-19-2020, 03:30 AM
TJ Allen TJ Allen is online now
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Location: Bristol, UK
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Default Re: Renewal Is Pending on Active Subscription

Hey all,

If anyone has any ideas of anything else I could try at this point whilst I wait for Avid CS, I'd be very grateful - my Subscription has now expired, and I'm unable to open Pro Tools, despite my Avid account showing as Active and this month's payment having come out as normal.

Cheers,
Tim
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  #13  
Old 04-19-2020, 03:32 AM
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JFreak JFreak is offline
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Default Re: Renewal Is Pending on Active Subscription

Just wait. I will add to the escalation that you are needing temp license if it takes time to sort it out


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  #14  
Old 04-19-2020, 03:33 AM
TJ Allen TJ Allen is online now
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Default Re: Renewal Is Pending on Active Subscription

Thanks Janne, your help is much appreciated.
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  #15  
Old 04-19-2020, 03:34 AM
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JFreak JFreak is offline
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Default Re: Renewal Is Pending on Active Subscription

No problem


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  #16  
Old 04-19-2020, 06:30 AM
chrisnt chrisnt is offline
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Join Date: Dec 2007
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Default License Pending on Active subscription

Hiya!

Same problem as everybody else that described it :


1. Money drawn on april 11th

2. Subscription showing up as active

3. License not delivered / Pending renewal.


Is there anything i can do except trying to sync my ilok?

case id : 03928799

Last edited by jeffro; 04-20-2020 at 05:57 PM. Reason: Solved via support case.
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  #17  
Old 04-19-2020, 07:17 AM
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TOM@METRO TOM@METRO is offline
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Default Re: License Pending on Active subscription

I'll send this up the ladder for you.
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  #18  
Old 04-19-2020, 08:40 AM
KansasMusic KansasMusic is offline
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Join Date: Oct 2009
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Default Pro Tools Subscription renewed but licenses expired

This is happening to me as well. PT would not launch this morning, and I received the 'subscription license has expired' message. Re-syncing in iLok did not resolve the issue. I can see plainly in my Avid account that my license status is showing 'active', and 'auto-renew' is ON. The monthly payment for April went through normally just last week. I submitted a case, but I'm guessing my case is at the bottom of an enormous pile.

The PT subscription in iLok is showing expired on 4/11/2020 - but PT has been functioning normally until today (4/19).

Is this a widespread issue at Avid? Or am I interpreting the words 'active' and 'auto-renew' incorrectly?

case number 03928840

Last edited by jeffro; 04-20-2020 at 05:32 PM. Reason: Answered support case.
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  #19  
Old 04-19-2020, 11:57 AM
sned_uses_pro_tools sned_uses_pro_tools is offline
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Join Date: Jun 2017
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Posts: 21
Default Re: License expired on active plan??

Same problem. I opened a ticket 03928926 for a case.

Payment went though on 4/11. but iLok shows it expired on 4/11. it is now 4/19 and just got locked out this morning.

I went through the steps in the Knowledge Center to no avail.

Last edited by jeffro; 04-20-2020 at 05:32 PM. Reason: Answered support case.
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  #20  
Old 04-19-2020, 05:00 PM
cut down trees cut down trees is offline
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Join Date: Apr 2020
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Default Re: License expired on active plan??

Same problem as everyone else here
Case 03928876

Last edited by jeffro; 04-20-2020 at 05:32 PM. Reason: Answered support case.
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