11 Rack ON/OFF Sound Glitch

[ontheroad]

Hi There, first post on this site.

My Problem is that when i start 11 Rack, sometimes there is no sound coming out either from speakers or the phone jack, and i have 2 cut the power of and on many times (2 - even 10 times) before it comes back and i can work again. This really pisses me off, especially when i really need it for my work. will be happy for any advice and help.

(I have everything updated to the newest firmwares both PT and eleven rack)

Respectfully Ion.

[guitardom]

Sounds like you have a bad unit. Should contact tech support. They will go over some troubleshooting stuff w you and if it still don't work they will issue you and rma.

[Ralf_T]

This is a known issue with the 11R:

http://duc.digidesign.com/showthread.php?t=273395

What is really annoying is that about more than two and a half months after Avid has identified the cause for this issue (some defective capacitors) there are still defective units in circulation. Avid claims they cannot track this issue down to a particular batch of units, so in the end it is your/our problem (guitardom can speak from his own experience) ...

My 11R exhibited some strange behaviour like adding volume and some nasty distortion while playing with a clean preset dialed. I was lucky I was not playing over my headphones. After nearly two weeks I am still waiting for a response from Avid Tech Support whether this might also be caused by defective capacitors (I don't want to send it back to my dealer on spec and receive a replacement unit that someday will exhibit the same strange behaviour. I do not want my ear-drums being damaged because of defective components in my gear). I would really like to sell my unit, but I am having some qualms about doing so because I certainly don't want anybody else's ear-drums to be toasted ;-)

Contact your dealer and ask for a replacement unit. Good luck!

[fsb1]

Ah, great work Avid...

http://duc.digidesign.com/showthread.php?t=283187

[Ralf_T]

Moin, moin, fsb1,

schöne Grüße von der Waterkant Hast Du dein Gerätchen bei justmusic gekauft?

Yep, great work or great quality management ... But on the other hand: If they want to offer the 11R at a competitive price they have to use cheap bulk freight ...

[ontheroad]

Originally Posted by Ralf_T

This is a known issue with the 11R:

http://duc.digidesign.com/showthread.php?t=273395

What is really annoying is that about more than two and a half months after Avid has identified the cause for this issue (some defective capacitors) there are still defective units in circulation. Avid claims they cannot track this issue down to a particular batch of units, so in the end it is your/our problem (guitardom can speak from his own experience) ...

My 11R exhibited some strange behaviour like adding volume and some nasty distortion while playing with a clean preset dialed. I was lucky I was not playing over my headphones. After nearly two weeks I am still waiting for a response from Avid Tech Support whether this might also be caused by defective capacitors (I don't want to send it back to my dealer on spec and receive a replacement unit that someday will exhibit the same strange behaviour. I do not want my ear-drums being damaged because of defective components in my gear). I would really like to sell my unit, but I am having some qualms about doing so because I certainly don't want anybody else's ear-drums to be toasted ;-)

Contact your dealer and ask for a replacement unit. Good luck!

Thanks for answering.

i checked the other threads and tried the reset memory thing it worked but i'm skeptic, if it is a hardware problem (defective capacitors) no idea what that is but the problem will still be there right?, so maybe replace it with a new one.

Thanks // Jon

[Ralf_T]

I guess you can assume that this is a hardware issue (capacitors or other components, Avid keeps shtum about that). If you are having a hardware issue you can expect it to occur again. I had three issues with the 11R in 5 days:

- treblish sound without any bass and mids
- no sound at all
- adding volume and nasty distortion while having dialed in to a clean preset

I have gone rid of the first two issues by doing a memory resets, and the third issue was gone after a restart. I do not know whether any of these issues occured again because after the last issue occured I did not play over the 11R any more. I am not interested in getting to know other issues the 11R has up it's sleeve for me ...

[guitardom]

Originally Posted by ontheroad

Thanks for answering.

i checked the other threads and tried the reset memory thing it worked but i'm skeptic, if it is a hardware problem (defective capacitors) no idea what that is but the problem will still be there right?, so maybe replace it with a new one.

Thanks // Jon

if you can swap it with your dealer i would do it w no hesitations. as a matter of fact, you should probably get off the computer and go get it done!!!!

i have purchased 3 units, and all 3 of them had to be returned and repaired to make a long story short....

[ontheroad]

Originally Posted by guitardom

if you can swap it with your dealer i would do it w no hesitations. as a matter of fact, you should probably get off the computer and go get it done!!!!

i have purchased 3 units, and all 3 of them had to be returned and repaired to make a long story short....

Yepp i will contact my dealer tomorrow. Need it double time ASAP!!!
thanks for all information and help.

Thanks // Jon

[ontheroad]

Originally Posted by guitardom

if you can swap it with your dealer i would do it w no hesitations. as a matter of fact, you should probably get off the computer and go get it done!!!!

i have purchased 3 units, and all 3 of them had to be returned and repaired to make a long story short....

One last question. Why nott repair it? Or is it safer to swap it?

Thank you // jon