DADman MTRX profile question

[SomeOtherGuy]

I've saved my DADman MTRX profile and it loads each day on startup.

If I open a Pro Tools session with a hardware insert EQ on line inputs/outputs, the DADman switches this insert to mic level and I then have to go in and switch it back to line level.

All other settings are recalled correctly except for this. Any idea how to fix this?
Thanks.

[creativecontrol]

Are you also actively using PRE protocol via IAC in Pro Tools peripherals to communicate with the MTRX preamps?


Jeff



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[SomeOtherGuy]

Yes, as such: (maybe I need to hit the reset button?)

[creativecontrol]

Can you please give this a test and let us know if it’s what you are experiencing? Thanks.

https://avid.secure.force.com/pkb/ar...s-In-Pro-Tools


Jeff



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[SomeOtherGuy]

That's it, it's the bug you mentioned. Closing and reopening fixed it.

This is a troublesome bug since you have
line level hardware suddenly patched through at mic level, causing an extreme increase in volume and distortion.

I see Avid has recognized the bug workaround back in January. Any idea when this might be fixed?

Thanks for alerting me to this.

[creativecontrol]

Thanks for confirming. Would you mind opening a case and then I can reference your case number and get the issue escalated so we can get the bug squashed?

https://avid.secure.force.com/pkb/ar...-Case-Creation


Thanks,


Jeff



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[SomeOtherGuy]

Done. Case #03963888

Thanks Jeff.

[creativecontrol]

Thanks. I’ll light a fire.


best,


Jeff



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[SomeOtherGuy]

Thanks Jeff. If you might also take a look at my other long-standing open case #03559541, would greatly appreciate it.

[creativecontrol]

Will do when I’m back in the office on Monday.

best,


Jeff



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