Pro Tools 12.4 issues with Focusrite 6i6

[EvilNicio]

Lot of issues with 6i6 here. While recording MixControl inputs sounds OK, but when monitoring on Pro tools it sounds glitchi, all other audio on session sound OK. All media on windows crashes sometimes, VLC, Windows Media Player, chrome, etc freezes while playing (no Pro tools open). I been trying all sample rate combinations, different driver versions, uninstalling and reinstalling MixControl.
Focusrite support not been able to solve the problem in a long time.

[BlackHelicopter]

Just wanted to let people know that this may be a driver issue and have successfully got mine working.

Here's the link to my post on FractalAudio:
https://forum.fractalaudio.com/threa....122955/page-2

Before installing the Pro Tools First specific driver you need to uninstall ALL of the USB drivers bundled with the Focusrite Control software first. WARNING: Installing the Pro Tool First specific driver AFTER the Focusrite Control software drivers are installed seems to cause the issues discussed in this thread.

Actually the real problem is that Focusrite's documentation is unbelievably useless. I mean look at this.
Exhibit A: https://us.focusrite.com/downloads/p...s-first-driver
Exhibit B: https://support.focusrite.com/hc/en....t-Windows-Only
Exhibit C: https://support.focusrite.com/hc/en....e-Windows-Only

Simply put, Exhibit A tells you to go to Exhibit B which tells you to go to Exhibit C which doesn't tell you ANYTHING about how to properly install the drivers.

Here is how I uninstalled the bundled drivers and installed the specific one (also see note below)

Power on the Focusrite 6i6
Under Device Manager -> Sound, video and game controllers; right-click and uninstall the following
Focusrite USB Audio
Focusrite USB MIDI In
Focusrite USB MIDI Out
Under Device Manager -> Focusrite Audio; right-click and uninstall the following
Scarlett 6i6 USB
USB Audio Root
Third one (can't remember the name)
Go to the following three directories and run (double-click) the uninstaller files (e.g. unins000.exe)
C:\Program Files\FocusriteUSB
C:\Program Files\FocusritePCIe
C:\Program Files\Focusrite
Download and Install the Pro Tools First driver from the link near the bottom of the page
https://support.focusrite.com/hc/en....t-Windows-Only
Restart PC
Open Pro Tools by holding down the 'N' key + clicking on the desktop icon as mentioned above the Need further help? section on the driver download page.
Select the Focusrite USB and 48 kHz options. Now everything should work!


Note: In lieu of the uninstall steps above, the following may work as well. I came across it after I had already uninstalled everything:
https://support.focusrite.com/hc/en-...trol-from-a-PC

Hope this helps!