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Old 04-10-2013, 08:49 AM
goatee goatee is offline
Join Date: Apr 2013
Location: Orem
Posts: 1
Default Please Help - Velvet Crashing Pro Tools

I have been having a problem with Velvet crashing my Pro Tools sessions.

Velvet loads fine and does play sound. The buttons work in Velvet, like mono/stereo. On/off. But as soon as I adjust any parameter like a volume or fader, it gives me the rainbow spinning wheel and locks up Pro Tools.

I have tried everything I can imagine to no avail:

I put it in it's own session to see if it's memory
reinstalled the virtual instrument
installed the latest driver
unistalled pro tools and reinstalled
installed the instruments from an alternate user
trashed preferences
did a ram test (just to make sure everything was good)

I have tried everything I can think of and have stumped everyone I have talked to about it.

Please, if someone can help shed some light on this... that would be incredibly helpful.

Thanks in advance.
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Old 04-11-2013, 09:56 PM
Chief Technician's Avatar
Chief Technician Chief Technician is offline
Join Date: Dec 2001
Location: NYC
Posts: 6,981
Lightbulb Re: Please Help - Velvet Crashing Pro Tools

You may need to open a support case with AVID. Pro Tools creates .dlog files that contain a wealth of information about what is going on within Pro Tools. If you had the .dlog files from the times that these Velvet SWODs occur, those would help AVID determine what is going on.
Jonathan S. Abrams, CEA, CEV, CBNT
Apple Certified - Technical Coordinator (v10.5), Support Professional (v10.6 through v10.10)
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